We are seeking a highly organized and proactive Operations Officer to play a pivotal role in elevating our customer experience and optimizing our operational efficiency. This full time, in-person, multifaceted position encompasses the management of key business areas, including customer service, shipping and receiving, marketing support, and inventory management. The ideal candidate is based in Toronto and will be a self-starter with a passion for delivering outstanding service and contributing to a dynamic and growing business.
Skills, Proficiencies \& Requirements Customer Service ExcellenceServe as a primary point of contact for customer inquiries and issues, providing prompt, professional, and effective resolutions to ensure exceptional customer satisfaction. Accurately process customer orders and provide comprehensive product information. Proactively engage with customers post-purchase to gather valuable feedback and identify opportunities for service improvement.
Shipping and ReceivingPrepare products meticulously for shipment, ensuring accuracy and proper packaging. Efficiently process and organize incoming stock, verifying quantities and condition. Maintain organized shipping and receiving documentation and manage shipping schedules.
Liaise with suppliers and logistics partners to coordinate timely and cost-effective deliveries. Marketing SupportCollaborate in the development and execution of marketing strategies by assisting in looking at data, creating assets and all other duties as assigned to support the marketing team. Provide support in the planning and execution of promotional events and initiatives.
Strategic Inventory ManagementImplement and maintain effective inventory control processes, including regular stock checks and cycle counts. Accurately update and manage inventory records in our systems. Coordinate with vendors to ensure timely restocking of supplies and introduction of new products.
Competitive Compensation \& BenefitsHow to ApplyPrepare an application package including the following and email it to *****@surfthegreats.org:A cover letter outlining why you would be a good fit for the position
Resume outlining relevant work and life experience
Three professional references
All submitted applications will be considered.Selected candidates will be contacted via email for an interview.
