Join to apply for the E \& O Claims Facilitator role at BrokerLink.
Being a part of BrokerLink means embodying our values: acting with integrity, respecting others, maintaining a customer-driven mindset, striving for excellence, and showing generosity. These values underpin our diversity and inclusion efforts, fostering a respectful and inclusive work environment.
We seek like-minded individuals committed to delivering exceptional customer service and demonstrating professionalism.
We invest in our team members' success, offering growth opportunities in a supportive environment that values our most important asset: you. With over 200 offices across Canada, we also offer flexible work arrangements.
About The Role
We are looking for a E \& O Claims Facilitator, Risk and Compliance Management to join our team in Alberta, Ontario, or the Atlantic region on a full-time permanent basis.
In this role, you will leverage your knowledge of insurance policies and regulations to make fair and accurate Broker Error and Omissions (E \& O) claim settlement decisions. You will also provide consultation and challenge to the Manager of Risk and Compliance to ensure risks are identified and mitigated effectively.
Perks of Working with Us
- Flexible health and dental benefits
- Personal spending allowance for healthy lifestyle investments
- RRSP with company matching
- Employee Share Purchase Plan (TSX:IFC) with matching
- Dress code flexibility
- Competitive salary with bonus potential
- Employee discounts on brands like Apple, Bell, Rogers, and more
- Paid time off including personal, volunteer, exam/study, jury duty, and starting at 3 weeks of vacation
- Recognition as one of Canada's best employers (Kincentric 2024)
Key Responsibilities
- Analyze and interpret insurance policies to assess claims fairly
- Document all tasks to meet legislative requirements
- Investigate E \& O incidents impartially and recommend actions
- Communicate respectfully with internal and external stakeholders
- Analyze data for risk mitigation and practice consistency
- Escalate risks and assist in risk reporting
- Guide the business in risk management and promote risk control products
- Stay updated on legislation, industry trends, and best practices
- Participate in special projects and perform other duties as needed
Qualifications
- Post-secondary education
- 5 years of claims, policy wording, or insurance experience (asset)
- Ability to manage multiple priorities
- Effective communication across all organizational levels
- Decisiveness in time-sensitive situations
- Analytical, negotiation, and decision-making skills
- High integrity, confidentiality, and accountability
- Self-motivated, resourceful, resilient
- Flexible and adaptable to changing priorities
- Strong organizational skills and results-oriented mindset
We thank all applicants; only those selected for interviews will be contacted. We are committed to accessibility and inclusion, offering accommodations upon request.
