Disability Claims Administrator

Canada Life • Toronto, Ontario, Canada • 20h ago

What you will do:

For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
Calculate and issue long-term disability benefit payments
Perform simple and complex LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions
Perform Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
Follow-up CPP
For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required
Other administrative and financial duties in support of claims teams as required
Handling data verification and exception reports to resolve system discrepancies

What you will bring:

Post-secondary education with a strong financial background or equivalent related experience
Excellent mathematical and analytical skills
Demonstrated organizational and time management skills
Excellent oral and written communication skills
Team player with demonstrated customer service skills
Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
Critical thinking and problem-solving abilities
Ability to remain flexible, work as part of a team as well as independently
Bilingual (French and English) considered an asset
Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the

Location:

Canada Life

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