Customer Service/Technical Support Representative, Hybrid (NA) - Canada
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Job Title
Customer Service/Technical Support Representative, Hybrid (NA) - Canada
Job Description
The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)
Location: Niagara Falls, Ontario, Canada
- Candidates must be located within 64 KM (40 miles) from the Niagara Falls site
Responsibilities:
- Be the point of contact for technical inquiries about hardware, software, or other designated client products.
- Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Listen attentively to customer needs and concerns; demonstrate empathy and build rapport.
- Clarify customer requirements; probe for understanding; use decision-support tools to resolve non-standard issues.
- Maintain accurate records and document interactions appropriately.
- Maintain broad knowledge of client products, including smartphones, tablets, computers, wearables, and familiarity with iOS and/or macOS is preferred.
- Deliver excellent customer experiences with a positive attitude.
Qualifications:
- Must reside within 64 KM of Niagara Falls location.
- 1 year of customer service experience or equivalent; High School diploma or GED required.
- Effective communication skills in English, both written and verbal.
- Proficiency in multitasking and problem-solving skills.
- Eagerness to learn new technologies.
- Patience and a customer-focused attitude.
- Availability to work during hours of operation: 8:00 am - 11:30 pm EST, Monday to Sunday, with schedule changing every 3 months based on performance.
Benefits and Opportunities:
- Starting wage of $19.50/hr, with potential to increase to $20.47/hr.
- Full-time paid training and potential to work from home after 90 days.
- Employee referral bonuses, daily pay options, and comprehensive health benefits.
- Opportunities for career growth, leadership development, and participation in diverse employee resource groups.
If you are interested in reimagining your career with a global organization that values its people, apply today and join our team of passionate customer service professionals.
