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Identify and prioritize key user research questions and objectives in partnership with multiple stakeholders including product, design, marketing, sales, and data teams. Works collaboratively to influence the timing for collecting, delivering, and refining user-driven insights
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Self directed in managing stakeholder relationships and has excellent communication skills to understand research needs.
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Manage time efficiently while balancing priorities, and ensure projects are well run, timely, and planned with clear tasks and milestones
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Conduct a variety of quantitative and qualitative research, and select the appropriate methodology depending on the business needs and goals
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Analyze qualitative user data to generate tactical and strategic insights, actionable recommendations keeping in mind current knowledge, project goals, and risks
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Analyze quantitative data sets from data partners and execute large scale surveys to uncover insights that will inform content marketing initiatives
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Translate research findings into clear, concise insights and can articulate complex information into effective storytelling using clear, compelling, and engaging visuals (infographics, graphs, etc).
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Help product owners define a compelling product vision (short term and long term) and assess market demand based on data collected via market research, customer interviews and user surveys
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5 years experience in web app implementation and/or a combination of market research
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Degree in HCI, Cognitive Psychology, Human Factors, or related degree (or equivalent work experience)
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Demonstrated experience in user research process from planning, recruitment, execution, and delivering results
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Demonstrated experience executing usability studies, personas, diary studies, field studies, and other qualitative research methods
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Demonstrated experience of statistical concepts and other quantitative methods to ensure rigor and validity of research to inform and guide decisions. Methods include execution of large scale surveys.
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Experience in R, Python an asset
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Excellent communication and presentation skills that allow you to clearly communicate complex research concepts and direction to stakeholders across the company
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You're proactive and results-driven, always taking initiative, aligning your actions with company goals, and delivering consistent outcomes.
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Strategic and forward-thinking, you balance immediate needs with long-term opportunities to drive impactful, innovative results.
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Your curiosity fuels success, keeping you sharp on industry trends, competition, and our cross-functional business dynamics.
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Adaptable and resourceful, you handle shifting priorities with ease, manage your time effectively, and know when to ask for support.
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You share insights to help the team stay ahead and make informed decisions.
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You bring positivity and resilience to every challenge, tackling obstacles with grit and optimism that inspires those around you.
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You lead with emotional intelligence, building trust, supporting others, encouraging growth, and fostering strong relationships through empathy and collaboration.
