We are seeking a proactive and experienced Industry Claims Manager to develop and maintain a consistent approach to claims management across the industry, ensuring collaboration and consistency amongst employers along with their third-party claims contractors.
Responsibilities
- Develop \& Maintain Industry-Wide Claims Management Strategy: Ensure a unified and consistent approach to claims management across the industry, promoting seamless collaboration with third-party contractors.
- Identify Best Practices: Identify successful approaches within the industry regarding claims management and integrate them into the industry's standard operating procedures (SOP)
- Collaborate with Third-Party Claims Experts: Develop and maintain a comprehensive SOP with third-party experts, ensuring that all contractors are aligned with industry standards.
- Stay Up-to-Date on Ongoing Claims: Maintain regular communication with contractors to stay informed about ongoing claims, especially those that are complex or require special attention/appeal.
- Oversee BCMEA claims as the injury employer
- Enhance Return to Work (RTW) Programs: Work with contractors and company representatives to improve and synchronize Return to Work (RTW) programs across the industry leverage best practices.
- Develop Meaningful Modified Work Options: Explore and implement new ways to provide meaningful modified work options to injured workers, ensuring they are reintegrated into the workforce safely and efficiently.
- Vocational Rehabilitation Program Integration : Oversee and manage vocational rehabilitation programs with industry: Assisting injured workers in training for alternative roles where appropriate, to facilitate their return to full employment.
- Develop robust industry Job description Analysis (JDA) database
- RTW Plan Development : Lead and chair a working group that meets regularly to discuss and resolve complex claims, review the effectiveness of RTW programs, and ensure that vocational rehab options are being utilized where applicable.
Qualifications
- Strong background in claims management.
- Proven experience working with third-party claims management contractors and managing complex claims.
- Expertise in vocational rehabilitation and integrating it into RTW programs.
- Ability to develop and maintain effective standard operating procedures.
- In-depth knowledge of Return to Work programs and strategies.
- In depth knowledge of Worker's Compensation legislation and regulations.
- Excellent communication and collaboration skills, with the ability to liaise across multiple stakeholders.
- Labour Relations professionals will be considered for the role
- Experience in a Federal Unionized environment
This is an exciting opportunity to make a significant impact in an industry that prioritizes safety, efficiency, and fair claims management practices. If you have a passion for improving claims processes, supporting vocational rehab programs, and working collaboratively to enhance worker recovery, we encourage you to apply.
BC Maritime Employers Association is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce and welcome applications from candidates of all backgrounds.
