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The job description provided is extensive and detailed, but it contains some redundancies, inconsistent formatting, and irrelevant content that could be streamlined. Here is a refined version focusing on clarity, relevance, and proper HTML formatting:
Job Title: Customer Service Representative - Remote (Bilingual: French / English)
Description: The Customer Service Representative working remotely (bilingual: French/English) interfaces with customers via inbound/outbound calls and/or the Internet. This role involves providing customer support, resolving routine problems, and addressing questions related to products and services. Military veterans are encouraged to apply.
Responsibilities:
- Provide inbound customer support following a call flow guide in the customer's preferred language.
- Help customers resolve basic technical issues.
- Track, document, and retrieve information in databases.
- Maintain knowledge of client products/services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS is preferred.
- Offer additional products/services.
- Deliver excellent customer experiences with a friendly attitude.
Qualifications:
- Associate degree, bachelor's degree, or technical certification.
- Fluent in both French and English (reading, writing, speaking).
- At least 1 year of customer service experience.
- High school diploma or GED.
- Quiet, distraction-free environment at home.
- Proficiency in multitasking and quick learning of new technologies.
- Strong computer navigation skills and PC knowledge.
- Reliable high-speed internet and a smartphone.
What We Offer:
- Starting salary between $16 and $25 per hour.
- Paid training and performance incentives.
- Employee referral bonuses, retirement plans, paid time off, and health benefits.
- Ongoing development programs and career growth opportunities.
- A diverse, inclusive, and supportive work environment.
Additional Information:
This position is available in certain Canadian provinces and is part of a company recognized for its inclusive culture and commitment to employee success. Apply today to join a global team dedicated to exceptional customer service and innovation.
