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Staffing of appropriate office hours
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Approve/reject leases
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Follow up with assistance of Revenue Specialist on rent collections (AR)
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Manage renewals process
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Explore ancillary revenue opportunities (ie. parking/lockers)
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Take action on vacancy
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Ensure tenant file compliance
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Leases
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Letter of Acknowledgements (LOA)
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Applications, etc
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Ensure that work orders are completed in a timely manner as per CAPREIT policy
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Identify, report and action potential liability (ie. environmental/tenant/legal, etc)
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Approve requisitions and ensure purchasing policies are being adhered to
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Completion of site visit checklist
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Tenant meetings
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Inspect turnover units to ensure rent readiness
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Inspect occupied units for quality control issues
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Develop and implement an action plan to increase the value of assets (aesthetics, logistics, etc.)
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Liaison for Government Officials including: Property standard \& Bylaw Officials, Technical Standard Safety Authority, Electrical Safety Authority, Fire department, Public Health Department, City councilors, MPP, Ministry of Housing, Social Housing, Police inspections (assist with investigations)
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Submit proposals for projects to be included in capital budget for the following year
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Inspect, review, and improve scope of work on all units to control financial parameters
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Reviewing and ensuring that all approved contracts are implemented correctly
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Review and take action to correct discrepancies in all monthly financial reports
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Review physical asset report and implement a plan of action to correct deficiencies based on priority level
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Review accuracy of and take action upon all operations reports (A/R, vacancy, missing documents, move-in move-out, etc.)
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Landlord tenant boards: tenant applications and landlord applications
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Human rights applications, attend human rights tribunal meetings (Initiation and follow-up),
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Discovery and recovery hearings (Insurance)
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Draft documentation for: Schedule A, amending agreements, settlements
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Ensure high level of resident satisfaction and resolve inquiries
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Special events for residents (barbecues, Christmas parties, tenant appreciation, etc.)
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Tenant meetings
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Available to meet with residents on a one to one basis in an effort to develop strategies to mitigate damages and maintain a positive public image
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Attending tenant association meetings
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Payroll Direction/Approval
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Discipline - terminations
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Performance Reviews
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Monitor and manage vacation entitlement
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Interviewing/Hiring; Ensure proper training for new hires
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Coordinate coverage of staff for WSIB/LTD/STD
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Ongoing training
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Design and implement a development plan for each employee
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Coaching/mentoring/motivation/promotions (rewards)
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Resolving employee conflicts
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Coordinate with Marketing department in advertising, incentives, market surveys, mystery shoppers
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Assess and make recommendations to maximize rent table potential
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Develop and implement strategies to rent less marketable units (staging, etc.)
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Review and take action upon Resident Satisfaction Survey results
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Follow up on building LOA -- ensure Life \& Safety Policies adhered to
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Identify, report and action potential liability (ie. life and safety)
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Ensure that all documents and certificates are up to date
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Take immediate action to correct any Life \& Safety deficiencies
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Conduct emergency response drills for staff
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Audit fire/life safety including: fire log book, annual certificates, spot checking for proper operation of all life safety devices, ensure up to date inspection of all life safety devices
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Respond to site emergencies, 24/7
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Structural (balcony restoration, garage repair, roof replacement, transformer replacement/boiler replacement)
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)
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Elevator Modernization (alternative solutions for limited mobility residents, ongoing tenant meetings, etc.)
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Common Area Upgrades (corridor painting, carpet replacement, stairwell painting, light upgrades, etc.)
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Lobby/Offices (construction of new, and redesign of existing outdated spaces)
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Quickly and effectively raise new properties to CAPREIT standards
