++JOB POSTING #:++ 2025-0170
++POSTING PERIOD:++ Friday, May 2, 2025 at 8:30 AM to Friday, May 9, 2025 at 4:30 PM
++DEPARTMENT:++ Information Technology
++UNION:++ Non-Union
++POSITION STATUS:++ Regular Full Time
++# OF POSITIONS:++ 1
++RATE OF PAY:++ $109,202.23 to $132,736.56 Annually
++SHIFT WORK REQ'D:++ No
++DUTIES:++
- Reporting to the Senior Manager/Deputy CIO - Technology Strategy \& Operations, this position will be responsible to manage all technology support issues including desktop computing, printer and application support;
- Responsible for the process of call tracking, resolution and follow up;
- Define and measure service delivery goals and objectives of help desk and application support staff;
- In conjunction with the rest of the IT management team, define and measure performance of computer hardware and software; develop and maintain corporate policies for hardware and software;
- Perform trend analysis and performance management on support issues to improve customer service and determine proactive course of action;
- This position is responsible for the corporate inventory of hardware and software including the recovery of funds for the maintenance and replacement of corporate IT assets;
- Also responsible for the management of the Reserve funds utilized for the lifecycle management of IT Infrastructure and Support;
- Responsible for establishing and maintaining the inventory of IT standards;
- Responsible for 11 staff that supports 75 different locations throughout the city;
- Will be required to travel to those sites on an unscheduled basis;
- Direct designated staff, including matters related to recruitment, training, attendance and performance;
- Participate in appropriate budget preparation and monitoring;
- Maintain professional relations with the public and fellow staff;
- Ongoing employee lost time review;
- Will perform Occupational Health \& Safety duties as outlined in the Corporate Health \& Safety Program;
- Will perform other duties as required.
++QUALIFICATIONS:++
- Must have a Master degree in Computer Science, Business Administration or Ontario Ministry of Education Equivalency and a minimum of four (4) years of experience in a technology services position;
- OR Must have a University degree in Computer Science, Business Administration or Ontario Ministry of Education equivalencies and have over six (6) years of experience in a technology services position;
- OR Must have a Community College diploma in Computer Science, Business Administration or Ontario Ministry of Education equivalencies and have over ten (10) years of experience in a technology services position;
- Must have the ability to travel to offsite locations in a timely and expedient manner as required. If method of travel is by vehicle a current valid and lawful driver's licence is required in accordance with the Highway Traffic Act;
- Must have managerial/supervisory experience demonstrating team leadership;
- Must have experience writing business plans;
- Must have extensive and demonstrable experience in the application of business and management principles to the use of computer technology;
- Must be able to manage multiple projects at one time;
- Must be able to manage and motivate a diverse staff of professionals;
- Must be able to deal calmly and professionally with irate customers;
- Must be able to interpret a complicated problem/solution and explain it in non-technical terms;
- Must have good written and oral communication skills;
- Should have knowledge of the Occupational Health \& Safety Act, its Regulations and knowledge of the hazards associated with the work;
- Will be required to complete and remain current as per the requirements of the Corporation's Management Certificate Program;
- Progression through the Art of Supervision Program Certificate or a supervisory program of a similar nature is considered an asset;
- The physical demands analysis associated with this job indicates a medium level of work;
- Must complete a post-offer agility test in an effort to assist the successful candidate in completing the position tasks safely and to aid in minimizing injuries on the job.
++NOTE++:
- ++Only those applicants selected for an interview will be acknowledged.++
- We offer a smoke-free office environment.
- Personal information is collected under the authority of the Municipal Act, c. 25 as amended, and will be used to determine eligibility for employment.
- The Corporation of the City of Windsor is an Equal Opportunity Employer.
In accordance with the Accessibility for Ontarians Act, 2005 and the Ontario Human Rights Code, the City of Windsor will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the City of Windsor Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
