Who we are
Are you passionate about providing outstanding patient care and exceptional client service? If so, we would love to hear from you! Town and Country Animal Hospital is looking for a client care representative to add to our team of compassionate professionals who aim to provide high-quality veterinary care.
Specific Duties:
-
Make friendly and professional outbound calls to veterinary clients, using top-notch communication skills to connect and assist.
-
Lend a helping hand with gentle animal restraint when needed---because teamwork (and tails) come first.
-
Keep our schedule running smoothly by following and updating the appointment system with precision.
-
Jump in to answer incoming calls with a smile (yes, even over the phone!) during business hours.
-
Handle inquiries from potential clients with enthusiasm and professionalism---first impressions matter and can lead to lifelong clients!
-
Respond to appointment requests submitted through our website---making convenience a priority for our clients.
-
Confirm forward-booked appointments with a quick call---making sure nothing gets missed.
-
Keep tails wagging by booking re-checks, annual exams, surgeries, and more---keeping our patients on track for great health.
-
Be a champion of exceptional client and patient care---bringing a positive vibe to every interaction
-
Share in our love for animals---because caring for them is at the heart of everything we do.
-
Jump in where needed---flexibility and a team-player attitude are key!
Qualifications:
-
Previous customer service experience, preferably in a veterinary or healthcare setting.
-
Excellent communication and interpersonal skills.
-
Strong organizational and multitasking abilities.
-
Empathy and compassion for both clients and their animal companions.
-
Proficiency in computer systems and familiarity with veterinary software is a plus.
-
Ability to handle challenging situations with professionalism and composure.
Financial Benefits:
Wellness Benefits:
-
Extended Health Care (including vision) and dental coverage
-
Supplemental insurance, including disability and life insurance
-
Sick Time / Paid Time Off
-
Free/discounted lab work for all employee pets
-
Pet discounts on services and products
-
Pet food discount program
Workplace Benefits:
-
Quarterly Team Rewards Bonus Program
-
Professional development opportunities
-
Continuing education allowance
-
Uniform allowance
-
A vibrant Facebook community where like-minded teammates come together to share ideas, swap experiences, and uplift each other with support and inspiration!
Lifestyle Benefits
Diversity, equity, and inclusion are core values of Town and Country Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
