Summary
Interact with partner carriers to ensure the highest level of service and capacity while also achieving margin targets.
Responsibilities
1. Carrier Relations
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Grow and develop our carrier base with partners that meet or exceed our criteria and compliance standards.
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Continuously expand the carrier network.
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Develop a strong understanding of partner carrier networks to maximize their effectiveness.
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Create new CRQ/CAC entries and monitor FCA/FSC updates.
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Monitor and audit the Daily Activity Report screen on a daily basis.
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Lead rate generation and capacity sourcing for sales quotes and RFPs.
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Vet and onboard new carriers using a series of online tools.
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Obtain timely and accurate updates from carriers to ensure detailed information is shared with shipper reps.
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Analyze carrier performance monthly and implement strategies to improve underperforming partners.
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Monitor and process EDI updates.
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Progress high-performing carriers from transactional to core status.
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Support shipper logistics planners with KPI reports and action plans.
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Collaborate with carrier reps in other offices.
2. Corporate Responsibilities
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Provide market rate information to support rate proposals.
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Collaborate with team members to ensure successful order completion.
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Ensure all tasks align with corporate strategic objectives.
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Uphold the company's core values, specifically: LEAD WITH GRACE.
3. Measurement Responsibilities
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Ensure data integrity in all aspects of order management (e.g., system notes, appointment times, complete load sheets).
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Verify carrier data accuracy before closing orders (e.g., wait times, extra charges).
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Maintain margin targets.
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Confirm proper load acceptance.
4. Other Responsibilities
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Maintain flexibility with work hours, including availability for after-hours calls.
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Support and substitute other team members as needed
Culture
Support and promote XTL's Core Principles -- LEAD WITH GRACE:
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Leadership
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Empowerment
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Appreciation
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Diversity
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Work Ethic
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Integrity
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Trust
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Honesty
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Growth
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Respect
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Agility
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Creativity
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Excellence
Skills \& Abilities
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Proficient with relevant computer programs (e.g., Excel, Load Link).
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Strong knowledge of North American geography and market rates.
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Experience with the container business.
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Excellent communication and negotiation skills.
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Bilingual in English and French.
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5 years of industry experience.
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Curious, eager for new challenges, and committed to continuous improvement.
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Strong customer service skills and professionalism.
Work Environment
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Ability to thrive in a fast-paced setting.
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Resourceful and composed under pressure.
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Effective at managing stress and shifting priorities.
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Demonstrates strong multitasking and teamwork abilities.
Apply now to embark on a rewarding career journey with XTL!
