Are you an accomplished Customer Success Manager in the technology sector who thrives on working with enterprise-level customers? Do you love simplifying the complex and turning big challenges into opportunities for impactful growth? If you're looking for a role that values your strategic insights, leadership, and ability to deliver exceptional enterprise customer experiences---this is the opportunity for you!
Tophat HR, on behalf of our prominent client in the SaaS industry, is seeking an exceptional Customer Success Manager to work closely with Enterprise clients. This exciting role gives you the platform to influence product development, build deep customer partnerships, and elevate the customer journey at scale. Role Highlights:As a Customer Success Manager focused on Enterprise accounts, you'll play a critical role in ensuring the long-term success and satisfaction of our most strategic clients.
Acting as a bridge between our client's sales, support, and engineering teams, you'll translate complex technical challenges into actionable, high-value solutions tailored to enterprise needs. Key Duties:Serve as a strategic advisor to Enterprise-level customers, guiding them through product adoption and long-term success. Build and nurture trusted relationships with senior stakeholders and decision-makers across large organizations.
Collaborate with internal teams to ensure high-touch service, seamless onboarding, and timely issue resolution for enterprise accounts. Proactively identify risks and opportunities, driving retention, engagement, and expansion strategies within enterprise portfolios. Maintain thorough and organized client records to support high standards of service across large, multi-department clients.
Identify and execute upsell and cross-sell opportunities that align with enterprise customer goals and business outcomes.Your Profile:Proven experience as a Customer Success Manager in the SaaS space, preferably with a strong track record managing Enterprise-level clients. Excellent communication and stakeholder management skills, with the ability to engage and influence at all levels. Skilled in simplifying complex technical concepts for diverse audiences across large organizations.
Ability to manage multiple enterprise accounts in a fast-paced, dynamic environment. A customer-first mindset, with a deep passion for driving success at scale. Why Join
Us:You'll be part of a forward-thinking company that values diversity, nurtures talent, and prioritizes work-life balance. Here, you can expect:A nurturing environment that encourages continuous learning and career growth. A diverse and supportive team that values collaboration and open communication.
Flexibility in work arrangements to help you maintain a healthy work-life harmony. Recognition and reward for your contributions and achievements. We believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority.
We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process. We look forward to hearing from you!
