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BARTENDER - VIP ROOM (PT)

Hard Rock Hotel & Casino Ottawa • Ottawa, Ontario, Canada • 8h ago

Join to apply for the BARTENDER - VIP ROOM (PT) role at Hard Rock Hotel \& Casino Ottawa

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Join to apply for the BARTENDER - VIP ROOM (PT) role at Hard Rock Hotel \& Casino Ottawa

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Posted Date 6 days ago (4/24/2025 11:44 AM)

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel \& Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
Expedite guests and/or server's orders including the mixing and serving of beverages
Thank guests with genuine appreciation and provide a fond farewell
Anticipate guests' service needs and provide service to each guest quickly and accurately
Set-up / Replenish bar station with ice, dry goods, paper products, juices, cut fruits, and garnishes for service
Monitor bar area for seating availability, service, safety and well-being of the guest
Take the guest order, always trying to use suggestive/ upselling techniques
Prepare quality cocktails, beer, and wine according to the Hard Rock beverage standards and / or recipes to all guest and servers
Process all guest orders thru the POS terminal
Clear and re-set bar top and tables in bar area
Thank guests with genuine appreciation and provide a fond farewell
Maintain cleanliness of work areas throughout the shift
Notify management of maintenance repair issues
Complete any additional reasonable requests by management
Handling cash \& other forms of payment
Making proficient sales transactions - using a point-of-sale system
Properly checks I.D.s -- for guests who appear to be under 30 years old
Demonstrating responsible alcohol service
Demonstrating impeccable product knowledge
Answering questions - accurately and politely
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
Directing guests to areas \& restrooms
Creating memorable experiences
Entertaining guests with AMPLIFIED SERVICE
Lives the Brand

Qualifications

Must be at least 21 years of age
Follows all food safety \& sanitation procedures
Must be Smart Serve certified
Practicing all general safety standards
Performing duties which require bending \& reaching
Lifting \& transporting up to 25 pounds
Standing or walking, for up to 8 hours
Maintaining a well-groomed appearance ("having a plan")
Following all uniform guidelines
Recycling products, where possible
Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Maintaining HRC's 5 core Values and Mission Statement
Ability to stand and sit for extended periods of time.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.
The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public

Physical Demands

Ability to stand and sit for extended periods of time.
Ability to walk distances.
The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL -- SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at ********@hrcottawa.com if you require accommodation at any time throughout the hire process.

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