CARE AND BE CARED FOR -- THIS IS YOUR HOME
Are you highly organized, detail-oriented, and able to work accurately in a busy environment with frequent interruptions? Are you seeking a rewarding career that cares for others in an organization that cares for you? You're looking in the right place.
As a Patient Care Assistant, you will support the assigned team in daily activities to ensure patients receive prompt, effective customer service. By applying your healthcare administrative experience, you'll play a key role in providing connected, accessible, patient-centred care, supported by our collaborative team of over 9,000 healthcare and other professionals.
As a valued team member, your mission will be to help our patients be healthier at home, while benefiting from our support for professional growth, personal wellness, and work-life balance.
This is a Permanent Part-Time position located in London.
What will you do?
- Provide administrative support services to Care Coordinators
- Process new referrals, and orders for services, supplies, and equipment
- Manage confidential patient records
- Enter, update, and maintain a high volume of patient data in the electronic database
- Answer a high volume of telephone inquiries from patients, families, and service providers, and refer callers as appropriate
- Provide backup support to other positions, as required
What must you have?
- A Grade 12 diploma (minimum)
- 2+ years of related office experience
- Accurate keyboarding and data-entry skills
- Proficiency with database software, MS Word, Excel, and other applications in a Windows environment
- Excellent organizational skills and ability to work independently with minimal supervision
- Advanced multi-tasking skills to meet performance and service goals
- Exceptional interpersonal skills and the ability to work as part of a team, interacting tactfully and sensitively with patients from diverse backgrounds
- Excellent oral and written communication skills, including strong listening skills
- Flexibility to work days, evenings, and weekends as needed
- Proof of COVID-19 vaccination prior to start, as per organizational policy
What would give you the edge?
- A college diploma in health, social services, business, or office administration
- Familiarity with medical terminology and administrative procedures
- Knowledge of Ontario Health atHome services
- Ability to speak French or another second language
What do we offer?
We support wellness through work-life balance and foster an inclusive culture that encourages continuous learning, growth, and innovation. We offer:
- Attractive compensation and benefits
- Development opportunities
- Membership in a defined benefit pension plan
Who are we?
Ontario Health atHome is committed to serving every person in Ontario. We partner with patients, caregivers, healthcare providers, and Ontario Health Teams to deliver responsive, accessible, integrated, patient-centred care.
Why join us?
If you're interested in driving excellence in care and service delivery, and seeking an opportunity to lead, learn, and connect, this is your home.
Equity, Inclusion, Diversity, and Anti-Racism Commitment
We are dedicated to fostering a culture of equity, inclusion, diversity, and anti-racism. We encourage applications from all qualified candidates. Accommodations are available upon request.
We thank all applicants for their interest; only those selected for an interview will be contacted.
