Customer Service \& Logistics Manager Location:
Salary Range: Up to $85,000 annual
Who Are We?
We are a strategic recruitment agency specializing in connecting skilled professionals with top employers across Canada and the United States. Our holistic approach ensures that both technical and cultural alignment leads to long-term success for all parties involved.
Why Are We Looking for You?
We are proud to support our esteemed client in hiring a Customer Service Manager for an exciting opportunity in the SaaS industry. Our client is a well-established leader known for their commitment to providing outstanding customer experiences. They take pride in investing in their team, offering ongoing training, career growth opportunities, and fostering a collaborative, supportive work environment where employees can thrive both personally and professionally.
What's In It for You?
- Full comprehensive benefits package
- Three (3) weeks of vacation to start
- Fun, team-building activities throughout the year
- A collaborative, positive work environment
- Opportunity to work with a team passionate about continuous improvement and customer excellence
- Career development and mentorship from senior leadership
What Will You Do?
- Lead, coach, and mentor a team of customer service representatives in a fast-paced, metrics-driven environment
- Oversee and manage order management processes, ensuring accuracy of inventory and stock availability
- Handle escalated customer inquiries and ensure the highest levels of satisfaction
- Collaborate cross-functionally with internal departments to resolve customer issues and improve processes
- Analyze performance data and KPIs, providing regular feedback and guidance to the team
- Develop strong relationships with customers and internal stakeholders to foster loyalty and retention
- Ensure all customer service activities align with company policies, procedures, and quality standards
- Support the implementation of process improvements to enhance service delivery
What Do You Bring?
- Minimum of 2 years of management or supervisory experience within a customer service environment
- Strong order management experience, including stock and inventory management processes
- Experience with Salesforce or a similar CRM
- Exceptional leadership skills with the ability to coach, mentor, and inspire a team
- Outstanding communication and relationship-building skills
- Comfortable working in a hybrid model (3 days in office per week - Oakville location)
- Highly organized, detail-oriented, and able to thrive in a metrics and performance-based culture
- Proactive problem-solving skills and the ability to adapt to changing priorities
