Customer Success Manager

GoBolt • Toronto, Ontario, Canada • 1d ago

Join Our Mission: Key Responsibilities:

Serve as the main liaison between clients and internal teams, ensuring seamless communication and service delivery;
Develop and maintain long-term relationships with key stakeholders and decision-makers for your clients;
Understand the clients operational needs and provide tailored solutions to optimize processes;
Monitor and analyze account performance, identifying opportunities for improvements;
Collaborate with sales, operations, and tech teams to ensure client satisfaction;
Negotiate contracts, service agreements, and pricing with clients;
Provide regular reports and insights on account status, service performance, and market trends;
Resolve client issues and escalations promptly, ensuring a high level of customer satisfaction;
Stay up to date with industry trends, regulations, and best practices in supply chain and logistics;
Assist in identifying and securing new business opportunities within existing client accounts.

What We Are Looking For:

Minimum 2 years experience in an account management role, preferably in technology or logistics;
Experience with CRM software (Salesforce preferred), Looker, and Google Suite;
Deep knowledge of supply chain transportation operations;
Excellent listening, negotiation and presentation abilities;
Demonstrable ability to communicate, present and influence key customer stakeholders;
Solid track record of consistently meeting and exceeding KPI metrics;
Ability to handle tough merchant conversations;
Demonstrated commitment to customer service excellence;
Experience managing multiple accounts with numerous internal stakeholder involvement.

Why Join Us?

GoBolt

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