Account Manager, UberEats

Uber • Toronto, Ontario, Canada • 20h ago

What You'll Do

Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform
Establish and proactively maintain communication channels with merchant partners via email, phone, and face-to-face meetings
Identifying new sales opportunities through product adoption and location expansion and upsell merchants on marketing products (ads, promotions, etc)
Build processes and standardize best-practices within merchant success and your territory
Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention
Partner with our Operations and Sellers on managing the relationship, issue, and questions of merchants
Track merchant KPI and OKR to understand their success, issues, or opportunities and conduct regular business reviews
KPI \& OKR centric methodology: generate team consciousness about the need of results measured by important metrics
Excel in hands-on vendor management and training of new merchant features or products
Act as an ambassador of Uber Eats' mission, brand, and product

Basic Qualifications

At least 3 years of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or similar function)

Preferred Qualifications

Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)
Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization
Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment
Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment
Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets
Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve
Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact
Excellent communication
E-commerce or marketplace experience is a plus
Google Suite Experience is preferred

Uber

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