Date Posted: 05/07/2025
Req ID: 42674
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)
Position Number: 00043731
Description:
About us:
The Enterprise Applications and Solutions Integration (EASI) department within the Chief Information Officer’s (CIO) Division is a central department responsible for all matters pertaining to the development, maintenance and effectiveness of the core administrative management and student systems at the U of T. Included within these responsibilities are all central SAP systems, such as Financial Services, Human Resources, Research Administration and Procurement; the central U of T Student System (ROSI); approximately 40 related vendor and specialized web applications, as well as central Business Intelligence and Document Management applications.
The Student Information Systems (SIS) group manages enterprise-level student, curricular and administrative applications in support of the student lifecycle and associated capabilities. This includes administration and continued development of the Repository of Student Information (ROSI), the University’s Student Information System, along with various vendor-supported and specialized web applications in the areas of degree, program and course governance and administration, course and exam offering and syllabus management, academic advising, accommodated test management, timetable management, amongst other capabilities.
Your opportunity:
Under the general supervision of the Student Information Systems (SIS) Client Engagement & Quality Assurance Manager or their designate, you will be part of a dynamic, collaborative, and innovative team focused on delivering transformational technology solutions to the University. You will be directly engaged in the support, improvement, and implementation of enterprise student and curricular systems including ROSI, ROSI Express, and Degree Explorer, as well as associated reporting functions and tools. As part of the support team, you will work with end users and stakeholders responding to requests for assistance with or information about student information systems. You will be engaged with stakeholders, developers, and other analysts from EASI and other units in the resolution of user and system issues. You will participate in the development, maintenance, and delivery of system and user materials, training, and presentations.
Your responsibilities will include:
- Responding to service requests in a timely fashion
- Troubleshooting issues uncovered by testing or user feedback
- Collecting information from clients to assess IT needs
- Analyzing and documenting business requirements
- Assessing needs and contributing to the development of business systems
- Training end-users on procedures and the use of supported IT systems
- Liaising with technical specialists to resolve end-user issues
- Analyzing and preparing documents required for each project or product
Essential Qualifications:
- Bachelor's Degree or acceptable combination of equivalent experience.
- Minimum five years working in post secondary education.
- Minimum five years working with or supporting enterprise level student information or student records systems, ROSI preferred
- Experience with other enterprise student information or curriculum applications (e.g., course management, marks submission, program assessment)
- Experience with the use of business analysis practices and tools (e.g., MS Excel including Pivot Tables, MS Visio)
- Demonstrated experience supporting users of business applications
- Experience in training users and producing user documentation
- Strong communication skills, able to present requirements, concepts and procedures
- Strong written communication skills
- Demonstrated superior client service skills
- Strongorganizational and time management skills
- Strong analytical skills, able to interpret business requirements and articulate them into models and concepts
- Strong problem solving skills
- Understanding of registration, enrolment and course management and delivery processes
Assets (Nonessential):
- Familiarity with Sharepoint
- Familiarity with Service Now or other service support and ticketing applications
- Familiarity withAzure Dev Ops or other project and task management applications
- Familiarity with Agile development practices
- Familiarity with testing protocols and procedures
- Understanding of the evolving nature of higher education
- Experience in writing and executing queries in sql
To be successful in this role you will be:
- Articulate
- Communicator
- Intuitive
- Multi-tasker
- Proactive
- Problem solver
- Team player
Closing Date: 05/16/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 14 -- $90,056. with an annual step progression to a maximum of $115,169. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)
Recruiter: Khristen Sivaramalingam
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
