Date Posted: 05/07/2025
Req ID: 42830
Faculty/Division: Operations and Real Estate Partnerships
Department: S&E Student Residences
Campus: St. George (Downtown Toronto)
Position Number: 00057777
Description:
About us:
The Student Residences team at Spaces & Experiences (S&E) oversees and operates undergraduate and graduate student housing for more than 2,200 students on the St. George campus. Our residences include Chestnut Residence, Oak House, Graduate House, and Knox Residence. We strive to offer a supportive and dynamic living-learning environment for students that fosters academic success, personal growth, and a strong sense of belonging.
Your opportunity:
The Residence Life Coordinator (RLC), reporting to the Assistant Dean, Residence Life, plays a key role in cultivating a supportive, safe, and vibrant community within our student residences. They directly supervise a team of Residence Dons and provide guidance and leadership in their support of students. The RLC also plays a central role in student support by offering direct assistance, facilitating referrals to campus resources, and maintaining a visible presence in theresidence community. Additionally, they are responsible for investigating and adjudicating potential violations of Community Standards, ensuring a fair and educational conduct process.
The RLC promotes community development, academic success, and the personal growth of residents through program implementation and support, policy development, and daily engagement with students. They also collaborate with the broader S&E Student Residences team to facilitate the operational and maintenance systemsnecessary to sustain these initiatives.
The RLC lives in residence and participates in an on-call rotation, responding to after-hours issues, emergencies, and incidents. The incumbent must be student-centred and demonstrate a genuine commitment to building strong relationships within the residence community, actively participating in student events, and maintaining an open and accessible office.
Your responsibilities will include:
- Implementing plans and process improvements for program and service activities
- Advising students on the interpretation of rules and regulations regarding the use of space and organizing events on campus
- Determining logistical details and activities for events and/or programming
- Providing formal job-related training
- Training and coaching student life staff and student leaders
- Directing the activities of casual staff
- Coaching residence student staff on handling personal and non-personal complaints
Essential Qualifications:
- Bachelor's Degree or acceptable combination of recent and equivalent education and experience.
- Minimum two years of recent experience living and working in a post-secondary residence setting.
- Proven ability to provide direct student support, responding to personal, academic, and emotional concerns.
- Experience investigating and adjudicating student conduct issues, with a strong understanding of community standards, policies, and procedures.
- Experience managing emergency situations and responding to incidents within a student residential community.
- Proven leadership and supervisory skills with a track record of mentoring and guiding student staff and student leaders.
- Demonstrated ability to create and maintain inclusive and supportive student communities.
- Proven experience in promoting student engagement and involvement in co-curricular activities and programs.
- Strong conflict resolution and mediation skills, with the ability to manage sensitive situations and foster positive outcomes in a student environment.
- Exceptional interpersonal and communication skills to engage effectively with diverse student populations, staff, and other stakeholders.
- Excellent organizational and project management skills, with the ability to manage multiple tasks, competing priorities, and deadlines.
- Knowledge of student development theory and its practical application in residential education and community building.
- Strong understanding of diversity, equity, and inclusion issues in a higher education setting, with experience integrating these principles into student support and residence life programs.
- Ability to work independently and as part of a team to achieve departmental goals.
- Proficiency with Microsoft Office Suite programs (e.g., Word, Excel, PowerPoint, Outlook, Teams, SharePoint) and familiarity with housing management software (e.g., StarRez).
- Exceptional oral and written communication skills, with the ability to engage and collaborate effectively with a wide range of stakeholders.
- Strong problem-solving skills and the ability to manage unpredictable or high-pressure situations in a residence life environment.
To be successful in this role you will be:
- Communicator
- Problem solver
- Responsible
- Team player
Closing Date: 05/15/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Ancillary Operations
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $66,715. with an annual step progression to a maximum of $85,319. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Facilities/Ancilliary Services
Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.
