Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : Job Description In accordance with established procedures, policies, and available tools, the incumbent is responsible for installing, operating, and maintaining all products and aspects of the network, including drop, plant, and associated equipment to Cogeco and Industry Canada standards and to the customer’s satisfaction. It is expected that all work functions are performed in a manner to ensure the highest level of quality customer service is achieved. This consists of, but is not limited to, installation calls including connections, adds, moves, changes, and deletions of services, and service-related work. RESPONSIBILITIES: Regularly performs, but not limited to, residential installations, connections, service additions, and disconnections of all Cogeco services. Installs, tests, troubleshoots, and repairs as required to bring services up to Cogeco/ industry standards Educates customers on the use of all related Cogeco products and services. Performs all work in accordance with Health and Safety Standards, utilizing Personal Protective Equipment. Highlights and upsells the features and benefits of Cogeco products/services; motivates customers to choose Cogeco as their exclusive service provider. Strives to retain customers wishing to cancel or downgrade their services. Identifies and reports any substandard quality through the Cogeco referral processes. Ensures the vehicle, test equipment, and other assigned tools and equipment are maintained in excellent condition. Performs various administrative duties such as completing and maintaining accurate system records, activity reports, and support documentation. Building and fostering positive relationships with all customers, identifying their needs, and responding in a timely manner with the utmost professionalism ACADEMIC TRAINING: College diploma or a combination of equivalent education and experience. A diploma in Electronics, CATV, Telecommunications, or related technical training certificate would be an asset. A+ certification is an asset. WORK EXPERIENCE: Experience in a related position is an asset. CATV System or relevant experience in the telecom industry preferred. Installation experience with interconnect company or VoIP key system installation would be an asset. SPECIFIC COMPETENCIES: Mechanical aptitude is required to complete the required repairs and corrections. General understanding of broadband, cable telecommunications, or Internet industries and technology preferred. Knowledge of and demonstrated experience in working with HFC Networks, Telephony, PSTN, and PBX environments and troubleshooting techniques preferred. Demonstrated knowledge and commitment to following and encouraging safe work practices. Strong interpersonal and customer service focus. Must be people and team oriented and have demonstrated ability to communicate clearly, verbally, and in writing. Superior organizational and analytical skills with the ability to independently manage multiple priorities. Must be PC literate, and must have a good working knowledge of the Internet and MS Office applications (e.g., Outlook, Word, Excel, and Access). Self-motivated and able to work independently and take initiative in identifying and resolving problems. Valid Ontario driver’s license and eligibility to drive Cogeco vehicles. Flexibility required with respect to hours of work as business needs change. You’ll benefit from: Flexibility: Yes, we think that what you do matters. At work and at home. Fun: we laugh a lot, it makes every day brighter. Discounted services: We provide amazing services to our clients, and you’ll get them at home, because you deserve them. Rewarding Pay: Let’s be honest, everybody likes to make a good salary. We offer attractive compensation packages, and it comes with a great culture. Benefits: We’ve got you covered. Career Evolution: Join us, and we will give you the tools to achieve your career goals! Technology: you have a passion for technology? Excellent, we do too. Here, you will manage, influence, play, create, fix, and shape the industry. Our employees and our customers are at the heart of everything we do. In order to provide a safe and healthy environment for our colleagues and their families, for our clients, and for the members of our communities, COGECO has adopted a COVID-19 vaccination policy, which applies to all of its business units operating in Canada. Location : North Bay, ON Company : Cogeco Connexion Inc At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging. By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers. If you need any accommodations to apply or as part of the recruitment process, please contact us confidentially at inclusion@cogeco.com Rooted in the communities it serves, Cogeco Inc. is a growing competitive force in the North American telecommunications and media sectors, serving 1.6 million residential and business subscribers. Its Cogeco Communications subsidiary provides Internet, video and phone services in Canada, and in thirteen states in the United States under the Cogeco Connexion, oxio and Breezeline brand names. Through Cogeco Media, it owns and operates 21 radio stations primarily in the province of Québec as well as a news agency. Cogeco's subordinate voting shares are listed on the Toronto Stock Exchange (TSX: CGO). The subordinate voting shares of Cogeco Communications Inc. are also listed on the Toronto Stock Exchange (TSX: CCA).
