Company DescriptionISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.For more information, visit www.isaacinstruments.com.Job DescriptionAs a Platform Manager, you are responsible for driving product success and ensuring that the team delivers value to clients efficiently. This requires a deep understanding of client needs, the ability to communicate effectively across teams, and a strategic mindset to drive product vision.ResponsibilitiesAddress the problem stories defined by the Product Managers and collaborate with UI/UX and Technical teams to develop the solutionCollaborate with UI/UX to define a solution that is user-friendly and intuitive for the end-userReview the solution with the PM, before development to ensure it addresses the target problem of the personaUpdate and train the solution experts on the new features (train the trainer)Communicate Release notes and specific launch or end dates to the teamsAttend meetings with the development teams (Scrum or others) to assist the team building the best solutionCreate, refine, and prioritize the product backlog based on customer feedback, business value, and technical feasibilityWrite clear and concise user stories and acceptance criteriaAct as the primary point of contact for the development team, providing clarification on requirements and resolving any issues that ariseParticipate in sprint planning, reviews, and retrospectives to ensure alignment and continuous improvementEngage with customers to gather feedback on product features and performanceConduct user testing and validation to ensure that products meet user needs and expectationsMonitor product performance through analytics and user feedback to identify areas for improvementAttend some customer meetings with the PMs to learn about the marketSit down with the PM to establish the release plan. Stay involve when discussions are neededWork closely with stakeholders, including clients, sales, marketing, and technology teams, to gather requirements and ensure alignment with business objectivesFacilitate discussions and workshops to gather feedback and validate ideasReport on product progress and metrics to stakeholders, ensuring transparency and accountability.QualificationsUniversity degree in a relevant field combined with at least five (5) years of experience as a Product OwnerProven experience in responsive design conceptsExperience working in an Agile organizationHands-on experience managing all stages of the product life cycleTechnical background with knowledge of software development, web and /or mobile technologiesProven ability to translate non-technical information into a technical level of detail that developers can work withStrong time management and prioritization skills to realize maximum valueFull proficiency in French and English (reason: External clientele & complexity)Strong interpersonal skills to collaborate with teams and stakeholders with the ability to influence and convinceStrong analytical and problem-solving skills, with the ability to interpret complex data and provide actionable insightsHigh accuracy and attention to detail in data management and reporting.AssetsExperience working for a fast growth SaaS company, an assetAdditional InformationCollaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:varied career opportunitiesa stimulating work environment focused on innovationenthusiastic and collaborative teamscompetitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.various social activities and free snacks and coffee every day.
