Join CPKC, North America’s first transnational railroad connecting U.S. Canada and Mexico, where your career drives progress and safety is paramount. We connect communities, fuel economic growth, and provide meaningful work in a culture that values diversity, accountability, and pride. With opportunities for training, development, and advancement, you’re not just building a career—you’re part of something bigger. Together, we move goods, connect people, and create lasting change. Your future starts here.
PURPOSE OF THE POSITION:
Reporting to the Manager Reservations you are responsible to process and coordinate full-service travel products at the best value to CPKC. This position requires a strong customer service individual with a positive, upbeat driven individual with previous travel agency work experience.
POSITION ACCOUNTABILITIES:
Answer incoming calls to Crew Travel and book hotel rooms for Union employees in a timely and professional manner
Determine customer needs and then providing the appropriate information and guidance to complete a reservation for them
Communicate with suppliers to collect and exchange information regarding hotels/airline/car rentals
Advise the customer of appropriate restrictions, terms and conditions of travel services
Complete client files, reservation information, payment details and following proper accounting requirements
Following up on customer inquiries in a timely manner
May also book, plan, and arrange itineraries for flights, car rentals using Concur, Sabre or through our Travel agency
Assist in resolving employees' travel problems
Enter data into our software and maintain client files
Respond to customer inquiries to ensure complete handling of the caller’s requests
Makes suggestions for ways of improving work flows and processes
Assist with credit card reconciliation on a weekly basis in preparation for monthly deadline
Performs other duties as required
POSITION REQUIREMENTS:
2nd or 3rd year post-secondary student enrolled in a travel or tourism, or related program, and High School Diploma
Good knowledge of computer reservations systems, GDS (Sabre) and experience in a call center environment
Must be familiar with Excel, Outlook, Shared Drives
Exhibit strong computer skills, excellent customer service skills and take action to resolve customer inquiries promptly
Strong telephone skills, ability to interact and communicate effectively
Effective verbal and written communication, multi-tasking and prioritization skills
Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members
Flexibility and adaptability as well as proven self-motivation and interpersonal skills
Strong ability to cope under pressure and be well organized
WHAT CPKC HAS TO OFFER:
Gain valuable paid work experience at a large enterprise level organization
PRE-EMPLOYMENT REQUIREMENTS:
Background Investigation
High School Diploma verification
Criminal history check
Professional references
BECOMING A RAILROADER:
As an employee with a North American presence, the possibility does exist that the location of your position may be changed based on organizational requirements.
Management Conductor Program
Becoming a qualified conductor or locomotive engineer is the single best way for a management employee to learn the business at CPKC. You may be required to obtain a certification or to maintain your current certification/qualification as a conductor or locomotive engineer.
CULTURE OF INCLUSION:
For our U.S. applicants, CPKC is an equal opportunity/affirmative action employer, inclusive of protected veterans and individuals with disabilities. For Canadian applicants CPKC is an employment equity employer committed to the principles of employment equity and inclusion. We encourage all qualified candidates to apply including: women, Black, Indigenous, People of Color (BIPOC), members of the LGBTQ+ community and people with disabilities. Accommodations for the job application process can be provide, as appropriate, upon request. All applicant information will be managed in accordance with the federal Personal Information Protection and Electronic Documents Act (PIPEDA).
Req ID: 104540
Department: Procurement
Job Type: Full-Time
Position Type: Non-Union
Location: Calgary, Alberta
Country: Canada
% of Travel: 0-10%
of Positions: 1
Compensation Rate: $26-27.00 per hour depending on year of study
Job Available to: Internal & External
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