We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services.
We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork — helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.
We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space.
We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.
We are NPi. Join us.
WHAT YOU WILL DO
The General Manager, Play Alberta is responsible for leading the strategic direction, growth, and daily operations of the AGLC business. General Manager, Play Alberta will lead Play Alberta to its next phase of growth as Alberta enters into a new regulatory environment and establish Play Alberta as a market leader for safe fun digital gaming. This role will work closely with direct reports, internal teams, customers, and joint venture partners to drive performance, optimize processes, and deliver on financial and operational goals. Reporting to the General Manager and Vice President, NPi, the General Manager, Play Alberta serves as the senior leader dedicated to maximizing business value and customer success in a dynamic, newly regulated environment.
Key Responsibilities include:
Establish, implement, and communicate the strategic direction of the Play Alberta business unit in alignment with broader company goals.
Lead the AGLC customer relationship at a strategic and operational level.
Lead the GGR growth of Play Alberta and maximize returns to the province and NPi profits.
Collaborate directly with AGLC stakeholders to optimize outcomes through the right mix of product offerings, campaigns, and operational enhancements.
Serve as a key partner to executive leadership, offering insight and direction on business operations, market growth strategies, and cross-functional execution.
Align with joint venture partners and internal stakeholders to ensure strategic and operational cohesion across business functions.
Coordinate with marketing, product, technology, finance, and customer operations teams to deliver high-impact initiatives that support revenue, compliance, and customer satisfaction goals.
Identify and recommend improvements in processes, systems, and resource allocation to maximize performance and scalability.
Ensure staffing, resource planning, and departmental structure are optimized for delivering against key performance targets for compliance and future growth.
Establish and enforce policies and best practices for business operations, governance, efficiency, and security in alignment with enterprise objectives.
Manage and monitor the AGLC business unit’s budget, forecasting, and financial reporting processes.
Present performance metrics, business reviews, and strategic recommendations to senior leadership on a regular basis.
Stay informed on industry trends, competitor movements, and emerging technologies in iLottery, iGaming, eCommerce, and digital customer experiences.
Lead organizational development efforts within the unit, including training plans, succession planning, and professional development initiatives.
Foster and manage strong relationships with customer executives (C-level and senior decision-makers), driving trust, growth, and partnership success.
Other duties as assigned
WHAT YOU WILL BRING
· Minimum Bachelor’s degree in Business, Marketing, Technology, Operations, or a related field (MBA preferred).
· 10+ years of progressive experience in business leadership, including 5+ years in a senior operational role.
· Experience in regulated industries, iGaming, digital commerce, or technology-enabled services is strongly preferred.
· Proven success leading cross-functional teams, managing P&L, and driving business growth.
· Strong communication, collaboration, and executive stakeholder management skills.
· Strategic mindset with operational execution strength.
· Location is on-site in Edmonton or frequent travel to Edmonton, Alberta, Canada.
WHY WORK AT NPI?
We hire the best.
We prioritize innovation.
We support and empower our team.
Join us as we continue to shape the future of the Canadian gaming industry by delivering players’ favorite games across all channels and driving outstanding returns for good causes.
Our team member benefits include…
• Compensation package commensurate with the role and experience.
• Comprehensive Flexible Benefits Program
• Life Insurance & AD&D Insurance
• Retirement Savings Program
• Paid Vacation and Personal Time
• Employee & Family Assistance Program
• Company-Provided Laptop and Cellphone
• Career Development Opportunities, including Ongoing Training and Professional Development Courses (Including the NPi Leadership Academy for Emerging Leaders)
• Quarterly Company Performance Bonus Program for All Employees Who Have Completed Six Months of Continuous Service
• Fully Paid Parental Leave Program
ABOUT NEOPOLLARD INTERACTIVE
Born in the digital domain, NeoPollard Interactive LLC (“NPi”) is an award-winning supplier of best-in-class iLottery solutions to the North American lottery and iGaming market. Serving the largest share of U.S. lotteries that currently sell online, NPi helped pioneer the successful introduction of iLottery in the U.S. and iGaming in Alberta, Canada. NPi is North America’s proven partner of choice to enable regulated lotteries to design and deploy complex gaming solutions in support of generating incremental revenue for good causes through the online channel. NPi offers cutting-edge technology, a full suite of managed services, and the industry’s top-performing game content as part of its innovative and comprehensive approach to partnering for success. Jointly owned by Pollard Banknote Limited (TSX: PBL) and NeoGames S.A.(Nasdaq: NGMS)—both globally recognized industry leaders—NPi powers the most profitable iLottery programs. Visit us at www.neopollard.com.
Pollard iLottery Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
