About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air. Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Rooted in the values of being gracious, generous, and warm, our team creates unforgettable experiences through thoughtful service and genuine connection. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality. About the role Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full-Time Guest Experience Supervisor. As a Guest Experience Supervisor, you will play a pivotal role in delivering an exceptional guest experience at our hotel. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Hourly wage: $25.00 $27.00 What you will do Ensure pre-arrival email is being sent to guests in a timely manner, according to schedule Greet arriving and departing guests, providing genuine hospitality and recognition and ensuring that guest preferences are met Coordinate and liaise with various departments to ensure the hotel delivers the highest level of guest experience. Communicate aversions and guest information accordingly (F&B, Concierge, Front Desk, Guest Services) Assist GEM and DGE in walking VIP rooms and ensure that all preferences have been actioned as well as amenities. Prepare and double-check guest arrivals, including welcome packages (lift tickets, referral cards, printed itinerary etc). Ensure accuracy of guest itineraries. Utilize Golden to maximize guest recognition and satisfaction. Check billing of departing guests prior to departure to ensure a smooth check-out process Develop connections with guests, gather feedback about their stay or specific issues, and actively seek solutions to resolve problems. Assist GEM and DGE in glitch resolution Follow up during guest stay with regards to their experience, meet guests in lobby and restaurant when possible Assist in maintaining good relationships with outside vendors by organizing Product Knowledge sessions Respond to all guest requests accurately and promptly, both in person and by phone Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices What you bring Previous Front Office experience is required, preferably within a luxury hotel. Excellent customer service experience. Ability to multi-task and remain highly organized. Excellent communication skills in English (written, oral and speaking). Additional languages is an asset. Ability to work in Canada. What we offer: Extended Health Coverage (dental, vision, life insurance, RMT, prescription drugs, etc) after probationary period. Access to affordable shared staff accommodation. Employee theme recognition days and events- Employee of the month, Years of service celebrations, birthday events, etc. Complimentary meal per shift in our employee dining room. Retirement plan with employer contribution. Paid time off; vacation days and additional floating holidays per year. Excellent training and development program. Discovery Nights at Four Seasons worldwide. Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our service staff to be flexible in working mornings, evenings, weekends, overnights and holidays. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it’s like to work for Four Seasons: http://jobs.fourseasons.com https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ We look forward to receiving your application! *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
