About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air. About the role Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as a Winter Seasonal Ski Concierge Supervisor. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Hourly Wage: $24.00 - $26.00 What you will do: Schedule the Ski Concierge team to provide maximum service to guests within budgeted guidelines Be able to execute the tasks of Ski Concierge as needed Train the ski concierge attendants and supervise them in the performance of their duties Communicate closely with the Recreation manager, Front desk manager, and Guest services manger to ensure follow up on any special problems, guest requests, etc. Review daily arrivals to ensure proper handling of V.I.P’s and return guests, groups, etc. Assist other departments as required in resolving problems. The ability to handle guest complaints, keeping Recreation manager well informed as to problems and action taken. Act in the absence of senior management in all matters concerning to safety, security, and well-being of hotel guests, patrons, and employees. Follow up on service procedures and adhere to all Four Seasons standards at all times and understand the importance of a sense of urgency and professionalism. Become a role model to all staff by leading by example and treating all coworkers as you wish to be treated. Oversee the cleanliness of the ski concierge building, coordinate special requirements with Housekeeping, Laundry, Stewarding and Engineering Perform other tasks or projects as assigned by hotel management and staff Utilize all computer systems relevant to the departments Participate in regular staff meetings to keep employees informed of hotel policies and changes as well as ways to increase sales and service Maintain a log with important information to be passed onto management Ensure all equipment is kept in perfect working condition and reports any deficiencies to the proper department What you bring: Ability to work effectively and provide leadership within a management team with shared responsibilities. Experience skiing or snowboarding, prior knowledge of Whistler Blackcomb Mountain is considered an asset Retail or customer service experience Must hold a valid class 5 BC Driver’s license, and the ability to provide the drivers abstract Must have excellent verbal and written skills in English. Great attention to detail and the ability to work in a fast-paced environment. Ability to work in Canada What we offer: Competitive wages Leisure benefit (ski pass or leisure allowance) Access to affordable shared staff accommodation Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc. Complimentary meal per shift in our employee dining room Paid time off; vacation days and additional floating holidays per year Excellent training and development program Discovery Nights at Four Seasons worldwide Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our Ski Concierge Supervisor to be flexible in working mornings, evenings, weekends, and holidays. Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview. Learn more about what it’s like to work for Four Seasons: http://jobs.fourseasons.com https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ We look forward to receiving your application! *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
