Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call home.Discovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our community.Taking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionReporting to the Assistant Spa Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesDemonstrate Fairmont core values in all interactionsConduct tours of the spa with all new guestsProvide an exceptional guest experience by maintaining the cleanliness and hygiene of gym, studio, pool, changing rooms and lobby/lounge areas, monitoring and ensuring cleanliness throughout shiftEnsure amenities (robes, slippers, towels, linens, equipment and supplies) are stocked and available for useMaintain studio and gym hygiene and cleanliness standardsRemove and replenish treatment room linens as requiredDemonstrate awareness of market membership, spa therapies, mind body classes and wellbeing boutique products and special guest programsResolve guest concerns in a prompt and efficient manner and ensure managers and relevant departments are notified in a timely mannerFollow and ensure compliance with all corporate, hotel, departmental and safety policies and proceduresParticipate in hotel committeesParticipate in special projects, events and promotions as requiredStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).Perform any other duties, tasks, and assignments within your department as required. QualificationsAt least 1 years’ experience in a Spa, Fitness Club or Guest Services role in a luxury hotel environment is strongly preferredCurrent First Aid and CPR certification is strongly preferredProven ability to focus attention on guests needs, remaining calm and courteous at all timesEnergetic with excellent interpersonal and communication skillsProven effective problem solving skillsExcellent organizational skills with ability to prioritize and multi-taskProven ability to work in a demanding fast paced environmentProven ability to work cohesively as part of a team in a multi-cultural, diverse environmentStrong work ethic, highly responsible, reliable and the ability to work extended hours including evenings, public holidays and weekends is requiredAdditional InformationPhysical Aspects of Position (include but are not limited to):Sitting - 0-2 hrs/day.Walking - 6-8 hrs/day.Standing - 6-8 hrs/dayBending/Reaching – 6-8 hrs/dayPushing/Pulling - 4 hrs/dayPhysical Effort - Does not lift weight over 50lbs
