If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport is currently looking for a Guest Services Manager.
We are also on a bus route, with a stop just outside of the hotel, and are offering shared staff accommodation. Our complimentary shuttle also picks up our employees from the bus loop at UBCO
This is a full-time opportunity with flexible availability including weekends and holidays.
What will you be doing?
Under the guidance of the Director of Rooms and the Assistant Front Office Manager, the Guest Services Manager is responsible for leading the day to day Front Office operations, ensuring and maintaining a consistently high standard of guest service.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
Supervise, train and assist Front Desk team as required
Enter rewards information and enroll new members
Compile and review daily reports/logs/contingency lists
Complete cashier and closing reports
Process all payment types, vouchers, paid-outs, charges and email/print folios
Processing and confirming wake up calls
Understanding of squirrel, and other key systems (Visionline)
Quality of service, able to hand complaints and provide resolution
Balance inventory and groups between Lightspeed and Marsha
Maintain confidentiality of proprietary information; protect company assets
Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds
Operate Hotel shuttle in a safe manner in accordance with the Motor Vehicle Act
Perform other reasonable job duties as requested by Managers
Available to work varied shifts: days, evenings, weekends and holidays
What are we looking for?
Previous Front Desk experience required
Ability to plan, prioritize and complete multiple projects in a timely manner
Superhost training is an asset
Flexible availability including evenings, weekends and holidays is required
Ability to develop and motivate staff to achieve goals
Ability to work with all employees to promote teamwork and co-operative relationships within and across departments
Class 5 license
First Aid certification an asset
Must be legally eligible to work in Canada without restriction
Perks
Extended Health and Dental Benefits
World-wide accommodation and dining discounts with Marriott brands
Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
An excellent work environment, with a focus on staff recognition and teambuilding
Room for growth and development.
Don't miss this exciting opportunity to join our Four Points family!
