Company DescriptionFairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality. Why work at Fairmont Waterfront?Sustainability and community commitment - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are womenCelebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global communityStrong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change roomsGenerous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining programComprehensive Benefits - through our Benefit Plan including medical, dental and vision coverage, Pension Plan, and more!Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount ProgramExclusive Experiences - One free stay through our Be Our Guest ProgramFull rate of pay of $31.05/hour following 90 days of service*full-time and part-time status colleaguesJob DescriptionWhat you will be doing:Greet, check-in, respond to requests and settle accounts while providing exceptional serviceTake initiative to add a personalized experienceProudly promote the hotel facilities, looking for opportunities to enhance a guest’s stayMaintain accurate records of daily transactionsHandle guest requests effectively and promptlyCash handling which includes currency exchange and balancing a floatBecome familiar with group resumes ensuring all details of incoming and outgoing groups are observedServe as sales agent promoting and up-selling hotel servicesMonitor rooms' inventory to assist in maximizing rooms' revenueMaintain an excellent working rapport with all departments in the hotelComplete night audit tasks as assigned Upholds the highest standard of internal and external customer service by applying our Service Standards at all timesOther duties as assignedQualificationsYour experience and skills include:Service focused personality is essential; previous Front Desk experience preferredMust be available to work a variety of shifts, including mornings, evenings, overnights, weekends, overtime shifts, split shifts and holidaysComputer literacy a must with Opera experience an assetProfessional appearance and demeanorA passion for Guest Service and a skill for anticipating guest needsAbility to work in a team environmentStrong communication and interpersonal skills requiredAbility to work under pressure and manage conflicting prioritiesPost-secondary education in Hotel Management an assetAbility to speak another language fluently an assetAdditional InformationCanadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
