We are seeking a technically proficient and strategic Salesforce Capability Manager (Senior Product Owner) to lead the roadmap for Salesforce capabilities across the Bank. This role involves understanding business and technical requirements, strategic thinking and leading as a Product Owner. Position Responsibilities: Lead Salesforce Roadmap: Develop and manage the strategic roadmap for Salesforce capabilities, ensuring alignment with business goals and objectives. Technical Requirements Analysis: Collaborate with stakeholders to understand technical requirements and translate them into actionable plans. Effort Estimation: Provide high-level work effort estimates for Salesforce projects, ensuring accurate and realistic timelines. Product Ownership: Act as a Product Owner for Salesforce initiatives, prioritizing tasks and managing the product backlog. Stakeholder Management: Engage with various stakeholders to gather requirements, provide updates, and ensure successful project delivery. Team Leadership: Lead and mentor a team of developers, fostering a collaborative and innovative work environment. Continuous Improvement: Stay updated with the latest Salesforce features and best practices, driving continuous improvement in Salesforce capabilities. Collaborate with software development teams to define hypotheses, conduct experiments (e.g., surveys, concept testing, analytics tools, A/B testing), and analyze data to inform product direction. Leads agile teams to ensure value creation for business & users Coordinates vendor delivery where development activities are outsourced Actively coach the squad and support management activities Required Qualifications: Technical Expertise: Extensive experience with the Salesforce platform, including configuration, customization, and integration. Strategic Thinking: Proven ability to develop and execute strategic plans. Project Management: Strong project management skills with experience in effort estimation and resource planning. Product Ownership: Experience as a Product Owner, managing product backlogs and prioritizing tasks. Leadership Skills: Excellent leadership and team management skills. Communication Skills: Strong verbal and written communication skills, with the ability to articulate technical concepts to non-technical stakeholders. When you join our team: We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. #LI-Hybrid About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com. Referenced Salary Location CAN, Ontario, Toronto, 250 Bloor Street East Working Arrangement Hybrid Salary range is expected to be between $94,220.00 CAD - $174,980.00 CAD If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions. We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.
