Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call homeDiscovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our communityTaking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities:Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, friendly and proactive guest service while supporting fellow ColleaguesDemonstrate Fairmont core values in all interactionsProvide exceptional concierge services to Fairmont Gold guests including liaising with relevant departments to ensure an exceptional guest experienceDevelop and maintain strong guest relationships to ensure Fairmont Gold loyaltyManage guest profile information and facilitate all necessary actions to enable personalized serviceInspect Fairmont Gold Rooms to ensure the highest standards are metCommunicate all guest feedback to appropriate departments and ensure correct documentation procedures are implementedResolve guest concerns in a prompt and efficient manner, follow correct documentation procedures and ensure managers and relevant departments are notified in a timely manner and accountable for the productiveness and efficiency of Fairmont Gold while ensuring the highest level of guest satisfactionStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC)Perform any other duties, tasks, and assignments within your department as requiredQualifications Qualifications: Experience in a Concierge / Guest Services / Front Desk operations environment or other customer focused role is required; international experience in a luxury hotel is strongly preferredMinimum 1 years supervisory experience is required; Fairmont Gold or Executive Club experience is strongly preferredA degree in Hospitality Management is strongly preferredProven ability to focus attention on guest needs, remaining calm and courteous at all timesDemonstrated commitment to high levels of service excellence is requiredProven ability to work cohesively as part of a team in a multi-cultural, diverse environmentProven ability to work efficiently in a demanding and fast paced environmentKnowledge of MS Office Suite is required; experience with Hotel or Front Office systems is preferredStrong work ethic, highly responsible, reliable and the ability to work shifts, extended hours including evenings, weekends and public holidays is requiredAdditional InformationPhysical Aspects of Position (include but are not limited to): Sitting: 0-1 Hr/Day; Walking: 6-8 Hr/Day; Standing: 6-8 Hr/DayVisual Effort: MediumEnvironmental Stress: Busy Atmosphere
