Basic Purpose: What is the overall function of the job?
To receive samples from clients in a professional manner and enter them into the MaxxLims within the same day of reception.
Key Accountability/Responsibilities: What specifically is this job expected to accomplish?
Enter all samples into a MaxxLims system according to established Standard Operating Procedures in shortest time possible;
Inspect the document requirements and communicate any abnormalities or unacceptable conditions to the project manager teams or to client directly;
Sample received must be prioritised according to holding times and rush (24hrs, 48hrs, 72hrs) or regular turnaround;
Ensure all test codes are entered accurately and rapidly such that turnaround times can be respected and client satisfaction maintained;
Once samples have been entered into the MaxxLims, send a confirmation to the client;
Send out any tests that require subcontracting to an accredited laboratory that has been designated by supervisor;
Occasionally receive clients in a friendly and professional manner at the reception area;
Work in a team with the customer service group (project managers/assistants) to ensure that all samples received are entered into the MaxxLims within the same day of reception;
Assist with bottle order preparation and front office reception tasks (if required);
Follow and maintain the organisation's quality assurance policies and procedures;
Participate in the continual development for optimising sample entry tasks;
Other responsibilities as assigned by their supervisor.
Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?
DEC or its equivalent;
Laboratory experience is an asset;
Bilingual in French and English (spoken and written);
Very good computer skills;
Excellent communication and organisational skills.
Applicant must be a reliable, responsible and a motivated individual capable of establishing priorities and working in a team.
Energetic personality that can manage and enjoys working with stress and tight guidelines in a professional manner
Working hours must be flexible, 8 hour shifts may vary between 8AM to 7PM depending on the need. Overtime and week-end work may also be required.
Work Relationships
Internal: This position involves daily contact with coworkers to exchange information, and with their supervisor for scheduling, instructions and training.
External: Daily contact with customer, carrier and furnisher.
