We’re hiring!
We’re Angel Host — a Canadian-based, data-driven, tech-enabled short-term rental maximization service provider. We help Property Managers and Owners outperform their market by handling pricing, channel marketing, and guest services. This allows our clients to boost performance and focus on growth while reducing their workload.
Founded by seasoned entrepreneurs and hospitality experts — and backed by leading global venture capital funds — our mission is to become the global leader in tech-enabled Revenue Management and Optimization services for the short-term rental industry. By combining data-driven strategies with hands-on expertise, we enable property managers and owners to consistently outperform their markets. And we’re well on our way: we’re already trusted by over 1,000 properties across the U.S., Canada, Mexico, the Caribbean, and Europe.
Are you passionate about building meaningful client relationships and delivering real value? Do you thrive in a fast-paced, collaborative environment where your ideas and initiative make a difference? If you're confident, service-driven, and excited about the potential of the short-term rental industry, you could be a perfect fit for our Client Success & Account Manager role.
Key Responsibilities of the Account Manager at Angel Host
Build and Maintain Strong Client Relationships
Develop trust-based relationships with Property Managers and Owners through proactive communication, regular check-ins, and a patient yet firm consultative approach. Ensure clients feel supported and understood throughout their partnership.
Support Client Success and Portfolio Performance
Monitor portfolio results, align with clients on business goals, and proactively suggest strategies to improve performance. Serve as the main point of contact to ensure satisfaction, retention, and long-term collaboration.
Minimize Churn by Anticipating Client Needs
Actively work to maintain a low churn rate by staying attuned to client sentiment, anticipating potential issues, and addressing concerns before they escalate. Follow the established meeting calendar to ensure regular touchpoints with clients and build trust through consistent communication.
Celebrate Wins and Cultivate Loyalty & Referrals
Recognize performance improvements or milestones by sending thoughtful notes or small tokens of appreciation. Use these moments to strengthen relationships and identify opportunities for referrals or endorsements.
Monitor and Support Client Onboarding
Stay closely involved throughout the onboarding process by collaborating with the assigned Onboarding Coordinator. Ensure all steps are completed smoothly and that the client is set up for success from the start.
Act as the First Line for Revenue Management Questions
Develop a strong understanding of Revenue Management concepts and strategies as implemented by our Revenue Management team. Be confident explaining key metrics such as Booking Revenue, Occupancy Rate, ADR, Booking Pacing, and Booking Velocity. Address client questions within your scope and escalate to the Revenue team when deeper insights are needed.
Ensure Timely Delivery and Clarity of Client Reports
Follow up to confirm that clients receive their monthly Revenue Management and Listing IQ reports (prepared by their respective teams). Address client questions related to the content of these reports or coordinate with internal teams for clarification when needed.
Coordinate Cross-Team Issue Resolution
Serve as the liaison between clients and internal departments—Revenue Management, Operations, Guest Services, Integration, etc.—to resolve issues related to pricing, availability, listing accuracy, software, or guest experience.
Monitor & Troubleshoot OTA Listing Issues
Monitor and troubleshoot OTA-related issues or warnings (e.g., from Airbnb, Vrbo, Booking.com), coordinating with internal teams or addressing them directly to maintain listing health and avoid disruptions.
Drive Portfolio Growth Within Existing Accounts
When a client has entrusted us with only a portion of their portfolio, proactively work to expand that share by ensuring their satisfaction, showcasing our results, and making a compelling case to manage their full portfolio.
Be a Trusted Expert Through Industry Awareness
Stay current with Vacation Rental industry trends, OTA updates, and best practices to ensure we deliver expert-level guidance. Proactively share relevant insights with clients so they feel supported by knowledgeable professionals at the forefront of the industry.
Is this job for you? It is if:
You have 2–3 years of experience in Account Management or a similar client-facing role (excluding sales or business development).
You have 2–3 years of experience in short-term rental management (a strong plus, but not required).
You're a native English speaker with strong written and spoken skills in French or Spanish. You know how to communicate clearly, professionally, and concisely.
You’re confident, empathetic, and persuasive — able to build trust, manage expectations, and be firm when needed to help deliver top results.
You’re comfortable with numbers and data, confident in explaining the Revenue Management team’s pricing strategies, and can navigate reports using tools like Google Sheets or Excel.
You’re proactive, organized, and dependable — someone who takes initiative, manages time effectively, meets deadlines, and knows how to prioritize without needing constant direction.
You can present and structure information clearly for both clients and internal teams to understand and act on.
You’re available to work a fixed 9am–5pm EST schedule, and you're open to occasional weekend support for emergencies, on a rotational basis with other Account Managers. Any weekend time worked is added to your vacation balance.
You enjoy working with a collaborative, energetic team, and you’re not afraid to laugh along the way!
So, what’s in it for you?
We believe that attracting the best talent means offering the best in return. While we’re passionate about our work, we also value everything life has to offer — whether that’s time with family, travel, or simply taking a moment to recharge. That’s why we’ve created a well-rounded compensation and benefits package that supports both personal and professional fulfillment.
As our Client Success & Account Manager, you’ll enjoy:
A competitive base salary based on your location and experience, with annual reviews and growth opportunities
Paid Vacations Days, plus all national holidays
The freedom to work remotely from anywhere with reliable Wi-Fi and a dedicated workspace, and up to 3x per week from our beautiful co-working space (minimum one day per week), if you are based in Montreal.
Up to 3 days of paid volunteer time through Angels Care, our program supporting community impact and giving back.
A comprehensive benefits package including health, dental, life, and long-term disability coverage (up to 50% paid by the company).
At Angel Host, we’re not just building a service — we’re shaping the future of short-term rental performance. If you’re ready to bring your skills, energy, and ideas to a team that values growth, collaboration, and client success, apply now! Join us and help redefine what property managers and owners can expect from a true growth and performance partner.
