Company DescriptionExperience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are! Job DescriptionGuest Relations Manager - Overnight ReliefBe the Heart of the Guest Experience, Even After Hours.As Guest Relations Manager – Overnight Relief, you will play a vital leadership role during overnight operations in our Front Office. Utilizing your interpersonal and operational strengths, you will ensure personalized, luxury service throughout the night. Reporting to the Director of Front Office, you’ll support a seamless late-night guest experience, guide overnight team members, and uphold service excellence while the hotel sleeps.What is in it for you:An inclusive, empowering, and positive company culture where people are at the heart of everything we doThe chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming placePart-time opportunity (16 hours per week), ideal for hospitality professionals seeking work-life balanceCompetitive pay, commensurate with experienceComplimentary meals during your shift through our Colleague Dining ProgramComplimentary dry-cleaning of business attireExclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and WhistlerTravel reimbursement program for a TransLink monthly passEligibility-based access to benefits including health, dental, and retirement programsStarting 10 days of paid vacation earned each calendar year and increasing with length of service, 12 statutory holidays and paid birthday leaveComplimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST programColleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your familyThe opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939Learning programs through our Academies designed to sharpen your skillsOpportunities to make a difference through our Corporate Social Responsibility activitiesWhat You Will Be Doing:Reporting to the Director of Front Office, you will lead and inspire our overnight Front Office team, ensuring luxury guest service, colleague support, and effective communication between day and night operations.Operational Leadership & Service ExcellenceChampion the overnight guest journey, ensuring prompt resolution of concerns and seamless serviceMonitor and respond to guest feedback, upholding high standards even during quieter hoursServe as the senior hotel leader on-site during overnight shifts, liaising with security and other departments as neededSupport the preparation of morning reports and transition handovers to day leadership teamsTeam Development & PerformanceProvide guidance and support to overnight Front Office colleaguesFoster a supportive team environment and ensure readiness for unexpected guest needs or emergenciesLead by example, modeling brand values and a commitment to service excellenceAssist with overnight training of new colleagues or relief staffCommunication & AdministrationEnsure thorough communication and documentation across shift changesMaintain overnight staffing schedules and service continuityPromote a safe, healthy work environment and act as a member of the hotel’s Emergency Response TeamAssist with departmental projects and initiatives as assignedQualificationsWhat We’re Looking For:Availability to work overnight shifts, including weekends and holidays, as part of a part-time (16 hours/week) schedulePrevious leadership experience in Front Office operations within a luxury hotel environmentStrong knowledge of Opera PMS or equivalent systemsUniversity degree or diploma in Hospitality or related field preferredService-driven mindset with proven relationship-building skillsStrong organizational skills and ability to manage multiple priorities in a fast-paced settingExcellent communication, problem-solving, and team leadership skillsThe physical job requirements include: Working primarily overnight shifts with a balance of guest-facing service and independent administrative dutiesAbility to lift or carry items up to 50 lbs occasionallyOccasional bending, pushing, kneeling, and use of stairs or laddersAbility to remain alert and focused during overnight hours in a low-traffic but high-responsibility environmentAdditional InformationVisa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.comDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
