Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, luxurious spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, and pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call home.Discovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our community.Taking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities:Reporting to the Security Manager, responsibilities and essential job functions include, but are not limited to, the following:Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesDemonstrate Fairmont core values in all interactions.Regularly patrol all areas and buildings on Hamilton Princess propertiesManage presence of trespassers and unauthorized persons found on property according to Fairmont standards.Prepare and distribute electronic swipe cards.Conduct security and baggage checks as required.Monitor CCTV cameras and take all necessary actions to secure guests, colleagues and Hamilton Princess property.Monitor and report any vehicle infractions occurring on Hamilton Princess properties including parking, speeding, dangerous driving, etc.Promptly respond to any activated fire prevention devices, investigate causes and report findings.Respond to guest and staff concerns, including first aid and casualty care in a prompt, caring and helpful manner.Develop and maintain close and effective working relationships with all supporting departments.Complete daily log of shift activities and provide appropriate sections to departments within the hotel for follow-up.Follow and ensure compliance with all corporate, hotel and departmental policies and procedures.Participate in hotel committees.Strict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).Perform any other duties, tasks, and assignments within your department as requiredQualificationsPrevious Security / Safety experience in a large, multi building property is required experience in a similar capacity in a luxury hotel environment is preferredCurrent First Aid and CPR certification is required, current Advanced First Aid certification is preferredCompletion of Fire safety/fire fighter training is an assetWillingness to submit to a criminal records check and possess a clean criminal record are requiredStrong written and verbal communication, interpersonal and conflict resolution skills are requiredWorking knowledge of MS Office programmes is requiredProven ability to work cohesively as part of a team in a multi-culturally diverse environment Proven ability to focus attention on guest needs, remaining calm and courteous at all timesStrong work ethic, highly responsible, reliable and the ability to work rotating shifts (both day and night), split shifts, extended hours including evenings, weekends and public holidays is required
