Company DescriptionFor more than a century, Hamilton Princess & Beach Club is Bermuda's only luxury urban resort. Our world-class accommodations, internationally revered modern art collection, celebrated restaurants, spa, and more, are why we appeal to Bermuda’s luxury travelers, as well as our magical team of colleagues.Here at the iconic “Pink Palace” we embrace the spirit of being unique, passionate, pleasant, while keen on turning moments into memories for our guests – the Fairmont way. As a member of our Princess Team, all Heartists are valued and recognized, the same as our guests and local communities. Consider joining us, if you enjoy:Connecting guests to the extraordinary place we call homeDiscovering a broad offering of career pathsLearning and thriving among a group of international hospitality professionalsBeing passionate about people and attentive to the world - we are globetrotters!Going beyond the walls of our hotel to support our communityTaking pride in our differencesThen this could be THE perfect opportunity for you, and we cannot wait to welcome you.#WeAreHamiltonPrincessJob DescriptionSummary of Responsibilities:Reporting to the Night Floor Supervisor, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, engaging and proactive guest service while supporting fellow ColleaguesTreat each and every Guest as a unique individualAnticipate Guests’ needs with thoughtful and personal touches.Resolve Guest problems and never saying “no” without offering an alternativeBe an ambassador for the Brand, Hotel, Community and Colleagues.Be guided by Fairmont core values; respect, integrity, teamwork and empowermentAttend housekeeping office before start of shift to obtain information regarding special requests or special attention guestsProvide turn down service to all Fairmont Gold, Suites, VIP and FPC member rooms, as well as refreshing requests for other roomsEnsure proper service is provide to guests, ensuring bed mats, water, ice and slippers are placed in FG,VIP, FPC roomsEnsure refresh service includes replacement of amenities and towels and straightening of personal itemsPlace any other amenities in designated rooms as directedReport any room discrepancies or maintenance issuesRecord any rooms unable to service, placing card under door and reporting information to Housekeeping OfficeSign out in Housekeeping Office, returning keys, and room assignment sheetStrict adherence to all Health & Safety training, guidelines and work practices previous, during and following an epidemic (whether local or global) that are established by Accor, local government, international bodies including the World Health Organization (WHO) and Center for disease control (CDC).Perform any other duties, tasks, and assignments within your department as required.QualificationsQualifications: Previous housekeeping experience in a luxury hotel environment is an assetExcellent communication and organizational skillsMust possess a strong work ethic and be able to work efficiently in a demanding, fast paced environmentMust be physically fit and have the ability to stand, lift, push and pull for long periods during shiftAbility to work well under pressureKnowledge of all hotel facilities and surrounding area is an assetAdditional InformationPhysical Aspects of Position (include but are not limited to):Walking, standing, bending, pushing and pulling anywhere from 2 – 6 hours a day. Does not lift weights exceeding 25 lbs. Requires constant repetitive motion. Environmental stress is high – work in extreme weather conditions, high noise level and utilize hazardous machinery.
