As an Amazon Web Services (AWS) Customer Solutions Manager you will be
responsible for helping guide AWS customers along their multi-year journey to
the cloud. In this highly visible, role you will be ensuring that all AWS teams
are working together effectively and efficiently to deliver outcomes for the
customer.
You will be a critical partner to our most strategic Independent Software Vendor
(ISV) customers, leveraging your experience with large scale cloud
transformations and helping shepherd them through their stages of AWS adoption.
Experience with the principles of Software as a Service (SaaS) best practices
and the journey ISVs take transitioning from traditional software delivery to
the SaaS business model is a benefit. You will be the leader from the AWS side
for ISV customers' Cloud and/or SaaS transformations, ensuring they are set up
for success with proper Program Management, Change Management, execution, and
post-migration/modernization stability.
You will interface with customer and AWS senior leadership, driving
collaboration between the other core account groups (Sales, Support, Solutions
Architecture Partner and Professional Services), product/engineering teams, and
customer teams (product, DevOps, engineering, C-Suite, sales), planning and
supporting major workload migrations, generative AI adoption, and other large
strategic workload launches. You will translate strategic objectives from your
customers into AWS account plans and executable actions. You will manage cadence
by leading the program management functions along the way (not only influencing
'what' gets done across the AWS teams, but 'how' too). Building enablement plans
plans, running design thinking innovation workshops, innovation hackathons,
Executive Briefing Sessions, and go-live events are just a few items owned by
the CSM that are critical to the success of our customer’s cloud journey.
You are encouraged to think big, invent and take ownership on customer
challenges. You will not only bring the best of AWS/ Amazon to our customers,
you will proactively help solve the customer’s challenges through new ideas,
tools and mechanisms.
Successful candidates will have a strong technical background, but even more
proficient at understanding and solving complex business problems. Candidates
should be detail driven, have excellent problem solving abilities, and be
exemplary communicators both at the executive and project team level. You will
be a peer leader, have the ability to gain stakeholder buy-in, negotiate and
lead teams. Your enterprise cloud experience and operational excellence will
influence the team’s decisions, provide insight, and help drive secure and
robust solutions.
You will evangelize AWS services and influence customers for adopting them. You
should be passionate about delivering a great customer experience by deploying
AWS solutions and driving innovation, and also be obsessed with contributing to
the day-to-day management of the customers successful migration to AWS.
Your role will be critical in helping power our Canadian ISVs to become global
tech leaders!
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity)
conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why flexible work hours and arrangements
are part of our culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.
