The Opportunity:
As Operations Systems & Documentation Lead, you’ll own the creation, evolution, and structure of all process documentation across the company — from field install workflows and warehouse logistics to internal tools and training SOPs. You’ll work directly with our install crews, product managers, and regional ops leads to extract the real-world workflows and build a system for scaling them cleanly.
This isn’t just a technical writing job. You’ll help architect the processes themselves — identifying inefficiencies, proposing improvements, and helping implement change. Your work will become the nervous system of how Jetson scales.
What You Will Do:
Create clear Standard Operating Procedures and complementary visual workflows for consistent team guidance.
Manage the company's Notion knowledge base, including structure, permissions, templates, and content updates.
Establish robust version control and clear change tracking for all documentation.
Create a strategy for localizing SOPs to accommodate regional variations while maintaining consistency.
Engage with field teams to observe and identify practical challenges and areas for improvement in operational workflows.
Proactively identify inefficiencies and pain points within existing operational processes.
Collaborate on piloting solutions and manage the rollout of validated process improvements across the organization.
What You Bring:
6 + years in an operations, program management, product ops, or business systems role in a scaling organization
Exceptional clarity in written communication — especially for non-technical users
Experience creating SOPs, internal documentation, and process maps (Lucidchart, Miro, etc.)
Familiarity with tools like Notion, Airtable, Google Workspace, and (optionally) low-code automation tools
Systems thinker who can zoom out to model processes, and zoom in to sweat the details
Curious, observant, and comfortable interviewing and shadowing frontline teams
Bonus: background in HVAC, field service ops, climate tech, or hardware/software scale ups
Job Type: Full-time
Pay: $90,000 - $110,000 per annum
Benefits:
Dental care
Extended health care
Vision care
Life Insurance
Disability Insurance
Education Support
Equity
Work Location: In person Marlborough, MA or Vancouver, BC
Do you feel like you don't have everything that's listed above but can still do the job? If you have some of the skills and experience that we’re looking for and are willing to use your talent to learn the rest, we encourage you to apply!
