Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. About the role Nous cherchons des Représentants bilingue, Service à la clientèle pour notre équipe du centre d'appels spécialisé dans l'Engagement numérique! Vous souhaitez rejoindre une équipe dynamique, positive et souriante en pleine expansion et dans laquelle vous pourrez mettre à profit vos talents communicationnels et d'organisationnels? Nous voulons rencontrer ! En tant que représentant.e au service à la clientèle, vous accompagnerez nos clients dans l'usage de nos plateformes numériques. Horaire de travail : Temps plein 40h par semaine; Du lundi au vendredi les horaires seront soit de 8h00 à 17h00 / 9h00 à 18h00 / 10h00 à 19h00; Les samedi seront uniquement occasionnels dans l'année (8h00 à 16h30). Ce que vous accomplirez chez nous : Répondre à des appels téléphoniques entrants en démontrant un service à la clientèle hors pair. Répondre aux questions des clients et faire des ajustements liés à leur compte client en ligne. Promouvoir le libre-service en aidant et guidant les clients à travers les différents outils disponibles en ligne ou sur leur application mobile. Envoyer des documents ou copies de polices aux clients. Répondre aux différents besoins des clients tels que répondre aux questions générales, procéder avec les réadhésions au programme après une annulation et résoudre les problèmes rencontrés par notre clientèle numérique. Ce que vous mettrez à profit : Au moins 6 mois d’expérience sur le marché du travail. Habiletés démontrées avec les systèmes informatiques et les applications sur Apple et Androïdes. Expérience dans un environnement de centre d’appel (atout). Autonomie, dynamisme et forte habilitée en communication. Bonnes connaissances informatiques – Suite Microsoft Office et autres. [Bilingue (français et anglais)] Nécessite de répondre aux appels et de fournir une prestation de services à une clientèle anglophone sur une base régulière. Aucune expérience de travail au Canada requise, mais nécessité d’avoir l’autorisation de travailler au Canada. #LI- Hybrid What we offer Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions. Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team: A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities Inspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. We are an equal opportunity employer At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives. We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community. As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today. We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Learn more about our recruitment process and your candidate journey here. If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.
