Reporting to the Service Manager, the Service Writer is a vital link between our customers and the service department. This position plays a critical role in overseeing the customer service experience, including coordinating service appointments, opening and closing work orders, and ensuring clear communication between Technicians and customers. Attention to detail and a friendly attitude are crucial to deliver a seamless and professional service experience within our dealership.
Customer Service: Greet customers, assist with service inquiries, and ensure a professional and courteous experience throughout the service process.
Work Order Management: Open, manage, and close work orders, ensuring documentation is accurate and complete.
Communication: Contact customers when equipment is ready for hauling or pickup.
Payment Processing: Bill out service work and collect payments from customers according to company procedures.
Payroll Support: Prepare and submit service department payroll information for timely processing.
Administrative Support: Maintain departmental records and supplies, including updating fuel logs for all fleet vehicles and equipment and providing assistance in preparing and submitting warranty claims.
Collaboration: Work closely with other departments, including Parts and Sales to ensure smooth and efficient service workflows.
Requirements
Education: High school diploma or equivalent GED.
Experience: A minimum of 1-3 years of experience in a service advisor or customer service role, preferably in a dealership environment. Knowledge of agriculture equipment is an asset.
Technical Skills: Strong computer skills, including experience with Microsoft 365 and CRM systems.
People-Focused: Strong interpersonal and communication skills with experience connecting with customers in a professional setting.
Soft Skills: Strong organizational skills, attention to detail, and ability to multitask in a fast-paced environment.
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Benefits
Training and Development: We keep our team current by investing twice as much in training as any other John Deere dealer in Southern Alberta both inside and outside of our dealership.
Paid Time Off: Recognizing the importance of work-life balance, we provide you with paid time off beginning at 3 weeks in your first year of employment.
Benefits: We provide a comprehensive health benefits package to keep you and your family healthy, including life insurance, disability insurance, critical illness, accidental death & dismemberment, extended health, dental, prescription drug coverage, and an employee and family assistance program.
Retirement: Plan for your retirement by participating in our employer-matched Registered Retirement Savings Plan.
Compensation: You'll enjoy a competitive compensation scale, incentive programs, and opportunities for advancement.
Equipment: We supply the equipment and technology needed to excel in your role, including an annual boot and tool allowance.
Join us in revolutionizing the future of agriculture - where your skills have a direct impact on the success of farmers and the sustainability of our industry. We can't wait to welcome you to our team!
Have questions? Send us an email at human.resources@westerntractor.ca .
