Job Overview
We are seeking a experienced Body Shop Manager to oversee daily operations in our collision repair facility. As the General Manager, you will oversee day-to-day operations of our facility - managing work flow and processes, and ensuring we meet performance, quality, and established customer service benchmarks. This role requires effective leadership skills to manage staff, ensure high-quality service, and maintain a strong working environment. The Shop Manager will report directly to ownership.
Duties
Supervise and coordinate daily shop operations in a DRP focused collision repair facility, including scheduling and workflow management
Implement and uphold streamlined process driven to maximize efficiency
Lead, motivate, and develop a strong team of technicians, estimators, and admin staff to enhance skills and knowledge in collision repair
Manage KPIs and DRP relationships - ensuring quality, productivity, and cycle time standards are met and exceeded
Ensure all repairs are performed efficiently and meet OEM standards
Coordinate scheduling, staffing, and reporting to meet all goals set by ownership
Handle customer inquiries and resolve any issues related to services provided
Experience
Minimum 5+ years of collision facility experience in a managerial role
Proven success managing DRP accounts and process - centric environments
Exceptional leadership, communication, and negotiation skills
Record of team building, conflict resolution, and employee development
Strong time management and organizational abilities - thrive under pressure
Strong ability to multi-task, prioritize, and drive results in a deadline-driven operation.
If you're ready to join a team that values passion and performance with strong industry partnerships, a modern facility, and environment built exceptional customer service; we encourage you to apply today.
