At S.U.C.C.E.S.S., you will be able to grow and develop alongside a diverse team of professionals and enjoy great benefits and perks. Experience what it is like to join a purpose-driven organization and make meaningful contributions to our community. Explore our amazing new opportunities.
Division: Integrated Services for Newcomers
Program: Settlement & Family Services - ISIP
Employment Type: Temporary Part-Time
Number of Positions: 1
Contract Start and End Date: May 19, 2025 - November 24, 2025
About the Position:
The Program Assistant is responsible for providing direct service delivery to students and clients. This position liaises between students, clients, staff and community stakeholders. The Program Assistant also helps to provide relevant settlement services to support their residency in Canada.
Reports to: Senior Manager
Key Duties & Responsibilities:
Provides needs assessments and referrals
Delivers settlement and service information to clients
Provides demonstrations and advice to clients on accessing settlement information and resources
Addresses client needs through providing referrals to appropriate agency, community, and governmental resources
Delivers translation and interpretation support to clients for accessing settlement services where appropriate
Produces and disseminates settlement, community, and government service materials to clients
Distributes governmental or other related settlement information to assist clients on completing forms
Assists clients in applying to Language Assessment Centres
Refers clients to other community, government, and language training services based on needs
Responsible to recruit, train, support and supervise volunteers
Supports the team in the delivery of program activities such as classes, workshops, orientations, and other group-based activities
Other related duties as assigned by the supervisor
Education, Training and Experience:
Bachelor’s Degree in Social or Human Sciences
Experience in working with immigrants, newcomers, and refugees
Experience with multicultural clientele and immigrant related services
Experience in settlement services
Knowledge of settlement information and resources
Knowledge of the local geographic area
Job Skill and Abilities:
Excellent written and oral communication skills
Additional languages are considered an asset
Excellent interpersonal and intercultural communication skills
Excellent technical skills in MS Office and web-based applications
Excellent attention to detailed and confidential information
Ability to work independently and as a part of a team
Ability to work with individuals and communities facing cultural adjustment challenges
About S.U.C.C.E.S.S.:
S.U.C.C.E.S.S. is a multicultural social services agency and registered charity located on the unceded Coast Salish lands of the x?m??k??y??m (Musqueam), S?wx?wú7mesh (Squamish), and S?l?ílw?ta?/Selilwitulh (Tsleil-Waututh) Nations, S.U.C.C.E.S.S. has been helping Canadians and newcomers to achieve their full potential on their Canadian journey since 1973. We are one of the largest social service agencies in Canada, with offices in BC, Ontario and internationally/abroad. We offer programs and services in the areas of immigration, newcomer settlement, English-language training, employment and entrepreneurship, family, youth and seniors programming, health education, community development, affordable housing and seniors care.
At S.U.C.C.E.S.S., we take care of our communities and our people!
Our staff is the source of our success and we make it a priority to ensure work-life balance for our staff. We offer a range competitive and comprehensive benefit packages to ensure the well-being our staff. Subject to the type of employment, benefit packages may include:
· paid time off ‘monthly wellness days’ (up to 12 days per year)
· additional agency holidays (2 additional statutory holidays)
· 3 weeks annual vacation (starting) and up to 7 weeks (maximum)
· company-funded pension (GRRSP)
· extended health & dental plan
· employee & family assistance programs
· access to wellness programs (such as subscription to Headspace) , and more
S.U.C.C.ES.S. is an equal opportunity employer. We are dedicated to building an inclusive environment that embraces diversity of thought, backgrounds and experiences. We are committed to the equitable treatment of all individuals and will continue to embed diversity and inclusion principles within our policies, procedures, services, and activities.
While we appreciate all applications, only those selected for an interview will be contacted.
