About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air. Join the award-winning team at Four Seasons Resort and Residences Whistler, honored as the #1 Resort in Canada by Condé Nast Traveler and recipient of Two MICHELIN Keys – a prestigious recognition of exceptional hospitality. We are also proud to be home to Canada’s Best Resort Spa 2024 (World Spa Awards), a reflection of our dedication to thoughtful, elevated guest experiences. At Four Seasons Whistler, we turn moments into memories – not only for our guests, but for our employees too. Rooted in the values of being gracious, generous, and warm, our team creates unforgettable experiences through thoughtful service and genuine connection. Nestled at the base of Blackcomb mountain and steps away from the Upper Village, our alpine retreat has just unveiled a new chapter of modern mountain luxury following recent renovations. Each of our spacious rooms and suites features a cozy fireplace, and nearly all include private balconies with breathtaking views – blending refined comfort with the natural beauty of British Columbia. Our culinary destinations offer equally distinctive experiences. Braidwood Tavern captures the spirit of après with playful craft cocktails and intimate seafood-inspired dinners in a warm, welcoming setting. SIDECUT Steakhouse, Whistler's most premium dining destination, is celebrated for its rare cuts like olive-fed wagyu, decadent seafood towers, and elevated tasting experiences that showcase the best of land and sea. Whether you’re delivering heartfelt service or curating unforgettable stays, you’ll be part of a passionate team at a property that continues to set the standard in luxury mountain hospitality. About the role: Join our dynamic, diverse team at Four Seasons Resort & Residences Whistler as the Full Time, Private Residence Supervisor. Our work environment pairs a strong commitment to excellent service and authentic experiences with an emphasis on creativity and innovation. We are looking for someone with excitement and dedication in serving our guests. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance. Hourly Wage: $26.00 - $28.00 What you will do Are you excited about delivering a personalized level of service to each and every guest? This position may be the perfect fit for you! This position is broad and encompasses the entire resident experience from making initial reservations while staying in line with the rental property agreement, welcoming owners back to the location, making arrangements for day trips, transportation, and restaurant reservations etc. All while providing a timely and exceptional level of service. Work with guests pre arrival and in house to ascertain preferences and provide insightful recommendations and to ensure the team follows the standards. Conducts pre arrival process to contact all future guests to arrange services including but not limited to Dining Reservations, Activities, Shipping packages, various Transportation methods, and researching different vendors and service providers. Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person, phone, FS Chat and by email Work closely with various Hotel departments Review Owner bookings, arrivals, next day Guest/owner itineraries Check Arrival rooms Check guests in and out, to handle all guest relocations according to established guidelines and be knowledgeable on all aspects of hotel services, hours of operation, local attractions, owner policies and credit policies Processes packages, messages, mail which may be either by outgoing or incoming in an accurate and timely manner. Handle any guest problems or complaints and keep management informed Utilize a variety of software programs. Communicate with internal personnel and departments via Teams, Hotsos and phones. Chat guests via messenger application and utilize Four Seasons guest recognition program. Concierge system to track all requests and Opera to ensure proper billing. Assure that desk collateral and information for restaurants, activities, attractions, maps and other local attractions are updated and current. Knows what activities are available in the Valley and establish close contacts with vendors in these areas in order to provide information, ticketing and reservations for guests. Review Credit Report Act without prior authority in all matters concerning the safety, security and well-being of hotel guests, patrons and employees in the absence of senior management. Perform routine building inspections and walk-throughs to establish a supervisory presence Respond properly in any hotel emergency or safety situation perform other tasks or projects as assigned by hotel management and staff Works closely with Guest Service staff to ensure smooth handling of guest luggage, guest escorts, deliveries and special requests. As our hotel is open 24/7, 365 days a year, we expect Front Desk Supervisor to be flexible in working mornings, evenings, weekends, and holidays. This list is not all – inclusive and should only be used as an overview of all actual responsibility. What you bring Preferred experience in a luxury hotel in Front Office and/or Concierge or Guest Services. Knowledge of Whistler and surrounding areas, highly desirable, however not required. Supervisor experience preferred. Fluent English (written, spoken and reading) Strong written and oral presentation skills. Ability to multi-task in a high volume and demanding environment. Strong computer skills, including a knowledge of Opera. Strong problem solving skills, ability to handle difficult situations and guests. Ability to work in Canada Strong commitment to service What we offer: Competitive wages Extended health benefits after 90 days Leisure benefit (ski pass or leisure allowance) Access to affordable shared staff accommodation Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc. Complimentary meal per shift in our employee dining room Paid time off; vacation days and additional floating holidays per year Excellent training and development program Discovery Nights at Four Seasons worldwide Schedule & Hours: As our hotel is open 24/7, 365 days a year, we expect our Private Residence Supervisor to be flexible in working mornings, evenings, weekends, and holidays. Learn more about what it’s like to work for Four Seasons: http://fourseasons.com/careers https://www.linkedin.com/company/four-seasons-hotels-and-resorts https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s Learn more about Four Seasons Whistler on Social Media: Instagram: @FSWhistler Twitter: @FSWhistler Facebook: https://www.facebook.com/FourSeasonsResortWhistler/ We look forward to receiving your application! Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview *Our organization is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws. Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of -the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
