Work location: CPX Lansdowne and VIP City: Ottawa What you will do: The next evolution of Cineplex starts with you! What you will do: VIP Cast Member Job Description Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex’s ranking as one of the top 15 food and beverage providers in Canada. As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry. Right now Cineplex is looking for dynamic VIP Cast Members Cast Members in the VIP Lounge and auditoriums at Cineplex act as ambassadors for the VIP experience. Cast Members are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, they are expected to be attentive to our guest needs, making them feel welcome, comfortable, important and relaxed. They accept orders directly from guests, while preparing drinks for all service areas. Servers deliver food to guests, collect payment, operate the cash register and clean the auditoriums, lounge and washrooms in the VIP space. Key responsibilities: Working Directly with the Public – Enthusiastically receiving guests in the VIP lounge and auditoriums, engaging guests in friendly conversation; setting the tone for a personalized VIP experience, selling and up-selling food and drinks, maximizing tip potential Preparing the service environment – Preparing the tables, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparation tasks. Service food and alcohol to guests – Serving food to guests seated in the lounge and auditoriums, as required (not limited to food, concessions, alcohol, beer and wine) Communication of VIP experience - Staying updated on current menu options, specialties and menu deviations; sharing in-depth menu expertise with guests to promote products and services available within the VIP Concept Maintain a clean workspace –Washing glassware and utensils after each use; maintaining a clean, well-organized service area; performing basic cleaning tasks as needed or directed by the Managers. Determining levels of service – Utilizing training from Smart Serve Ontario to determine if a guest has been over served alcohol Qualifications Requirements: Positive, enthusiastic and professional attitude, and excellent communication skills Proven experience working as a server Superior understanding of hospitality and customer service and proven ability to deliver an exceptional Guest Experience Proven problem solving and quick thinking skills in fast-paced situations Math skills and computer literacy Knowledge of a second language is considered a plus Extended periods of time standing, walking, bending, carrying and assisting with bartending tasks A flexible schedule that includes evenings, weekends and holidays Smart Serve Certification and being of legal age to serve alcohol in fully licensed venues is required for this role Become part of our award-winning culture! Discover your next role at the heart of Canadian entertainment and media, that challenges you while offering flexibility and growth. Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Submit your resume today. Inclusion & Diversity Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable. Accessibility We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com. While we appreciate all interest, only those candidates selected for an interview will be contacted. We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you. A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows. Visit The Rec Room Website An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem. Visit Scene+ Website A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations. Visit Playdium website Whether at home or on the go, we offer over 10,000 digital titles to rent or own, including the latest releases. Visit Cineplex Store Website An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers. Visit Cineplex Media Website An agency powering end-to-end digital and DOOH solutions that drive customer experiences and bottom-line results. Visit CDM Website
