Job Summary Job Description What is the opportunity? Reporting to Onboarding Manager establishing and maintaining a control infrastructure consisting of operational processes, documentation, internal audit and regulatory reporting procedures to ensure continuous compliance with RBC and regulatory Anti-Money Laundering/Anti-Terrorist Financing laws and regulations. Administration of compliance on-boarding and monitoring functions including Know Your Client (KYC) and Client Due Diligence (CDD) pertaining to new and existing clients. Adhere to and maintain core components of the Anti-Money Laundering/Anti-Terrorist Financing Compliance program function. All responsibilities carried out in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principles. Nice to have: Bilingual in French and English, able to fluently speak and write in both French and English **Please Note the role is hybrid with 4 days in office (Burlington) What will you do? Advisory Compliance Assist the Onboarding Manager on matters related to the oversight and maintenance of the RBC’s Anti-Money Laundering/Anti-Terrorist Financing Compliance program. Adhere to and comply with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering, as well as adhering to company policies and procedures and client requirements. Assist Onboarding Manager on reportable events, breaches and other instances of non-compliance as well as remedial action steps related to the Company’s compliance requirements. Provide expert advice and proactive support relating to risk, control, and compliance to other business units such as Support and Banking Teams. Keep up-to-date with developments in area of specialism, including changes to Sanctions and business restricted lists. Develop knowledge and understanding of compliance and risk management matters relating to products and services. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the RCAP reputation and safeguarding RBC, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Operational Compliance Coordinate with internal partners such as Front, Middle and Back Office staff to obtain required information and applicable documentation related to client on-boarding and KYC production Demonstrate commitment to operational effectiveness, balancing quality control, and training, coaching and dealing with complex escalations. Initiate and complete high quality KYC files inclusive of data input, research and analysis and assess during a new onboarding client or re-assessing an existing client as required by business in an efficient manner. Perform KYC tasks, including monitoring and tracking of KYC records when onboarding a new client or reassessing an existing client. Assist in the development and management of a dedicated internal KYC (Know Your Client) program at RBC/RCAP Leasing Inc. Identify data anomalies and red flags for money laundering, terrorist financing, fraud, and sanctions violations, and escalate for second level review. Ability to develop knowledge and understanding of compliance and risk management matters relating to products and services. Review and escalate all unusual activities to the Designated Anti-Money Laundering Officer. Assist with AML review/ investigations of account activity. Collaborate with business partners to ensure adequate due diligence process is carried out for client accounts and documentation reviews. Handle and review all enquiries raised by clients regarding client onboarding and follow up to ensure information is received by Service Level Agreement (SLA). Assist in the maintenance of documentation, appropriate recordkeeping, and due diligence in accordance with RBC and regulatory requirements Update and review forms according to local regulation requirements and work with Compliance to expedite documentation reviews, providing clarification as needed. Follow established procedures and investigate assigned problems to identify and implement solutions. Identify process gaps and provide solutions and initiatives for a future ready approach. Keep business partners informed and up-to-date about all relevant and useful Compliance related activity. Adhere to all designated timeframes and procedures to ensure on time and accurate completion of work as required by the business. Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements. Responding promptly to any business requests relating to Compliance in an accurate, informative, and timely manner. Handle confidential information responsibly and work independently with a high degree of reliability, accuracy and productivity. Work in a team-oriented and collaborative environment, invite and give in the moment feedback in a constructive manner, and communicate confidently in a clear, concise and articulate manner aligned to the RBC Leadership Model. Ensure sound and responsible business practices and high ethical standards within the firm, as well as the integrity of the products and services delivered to clients. Prepare onboarding stats reporting on weekly basis. Handle escalations and complaints. What do you need to succeed? Must-have: Inform service partners of changes to transactional risk, excesses and contact information to ensure that all profiles are updated accurately. Develop and enhance training program for new and existing team members, educate and train employees on new processes and procedures. Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of RBC. All responsibilities are in accordance with Code of Conduct, RBC Values and Guiding Principles ensuring adherence to Privacy principle. Perform all other duties as assigned by the RCAP Onboarding Manager. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Job Skills Additional Job Details Address: 5575 NORTH SERVICE RD:BURLINGTON City: BURLINGTON Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-06-03 Application Deadline: 2025-06-17 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.? We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.
