Who are we? Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. Job Summary The Technical Deployment Management team focuses on the physical implementation of all deployments (including EIS and change orders) in the data center. As a Technical Deployment Analyst, you will plan, monitor and manage data center customer implementations from initiation through completion, including the oversight and coordination with vendors. You will also deliver data center project implementations on-time according to customers' specifications, meeting customers' and Equinix's quality standards. Responsibilities Customer Order: Requirements & Support Documenting and validating customer's order requirements Develops technical knowledge base of the Data Centers Customer Order: Project Planning Creates task list to document and understand the customer's deployment Development of project implementation plans Customer Order: Project Implementation and Delivery Works on assigned project activities Inventory auditing and records keeping during project implementation Cross Functional, Customer Support & Customer Communications Investigations and resolutions of customers' and cross-functional issues during project implementation Follow Equinix Operations Policies and Processes Process Support/Optimization Follows business and/or technical processes within the Data Center Identify opportunities for improvement for basic or narrowly focused processes (e.g. Order fulfillment process) Systems Support Utilize business systems (i.e. Siebel Fulfillment) within Equinix Data Support/Analysis Supports the team in ensuring Operations provisioning data is accurately input into Equinix business systems (i.e. Siebel Fulfillment) Supports any physical audit efforts Vendor Support Supports the team and Data Center Operations Support on any required Vendor support Qualifications Demonstrated operations / project management experience in a Data Center environment Bachelors degree in IT-related or Electrical / Mechanical Engineering field preferred Bilingual Canadian French a plus Translated Version Résumé du poste L’équipe des déploiements techniques est responsable de la mise en place physique de tous les déploiements (y compris ceux d’Equinix Infrastructure Services et les demandes de modifications) dans les centres de données. À titre d’analyste des déploiements techniques, vous planifiez, surveillez et gérez la mise en œuvre des projets des clients, du début jusqu’à la fin, y compris la surveillance et la coordination des fournisseurs. Vous exécutez les projets des clients dans les délais prescrits selon les spécifications des clients et conformément aux normes de qualité établies par le client et par Equinix. Responsabilités Commandes clients : besoins et soutien Documenter et valider les besoins des commandes clients Développer une banque de connaissances techniques des centres de données Commandes clients : planification de projets Créer une liste de tâches pour bien documenter et comprendre le déploiement client Développer des plans de mise en œuvre des projets Commandes clients : mise en œuvre et exécution des projets Exécuter les activités de projets assignées Vérifier l’inventaire et tenir les dossiers à jour durant la mise en œuvre du projet Assistance et communication clients transversales Examiner et résoudre les questions clients et transversales durant la mise en œuvre du projet Respecter les politiques et processus opérationnels d’Equinix Soutien et optimisation des processus Suivre les processus d’affaires et techniques dans les centres de données Dégager des possibilités d’amélioration de processus de base et très ciblés (p. ex. processus de traitement des demandes) Soutien des systèmes Utiliser les systèmes administratifs en place à Equinix (Siebel Fulfillment) Soutien et analyse de données Appuyer l’équipe en s’assurant que les données de provisionnement de l’équipe des Opérations sont correctement entrées dans les systèmes administratifs d’Equinix (Siebel Fulfillment) Soutenir les vérifications physiques Soutien aux fournisseurs Fournir de l’assistance à l’équipe et à l’équipe de soutien opérationnel au centre de données pour toute requête de soutien en lien avec un fournisseur Qualifications Expérience démontrée des opérations/de la gestion de projets dans un centre de données Baccalauréat dans un domaine lié aux technologies de l’information, en génie électrique ou mécanique préféré Bilinguisme français canadien-anglais un atout Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. Equal Employment Opportunity: Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy/ childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political/ organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (US Applicants) Please click here to see the “Know Your Rights: Workplace Discrimination is Illegal” poster and supplement. Please click here to see our EEO Policy Statement. Please click here to see our Pay Transparency Policy Statement. Equinix participates in E-Verify. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. To learn more about the E-Verify program, please visit E-Verify. www.equinix.com/company/legal/careers-verify-participation/ www.equinix.com/company/legal/osc-right-to-work/ Accessibility and Accommodations: Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix maintains a list of preferred recruiting agencies. If your company is not on our list, please do not contact us regarding our postings. 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