BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.
We are currently looking for Technical Service Advisor to join our Technical Service team.
The position will require a high level of customer service and mechanical aptitude with a ‘can do’ attitude to resolving challenges and overcome obstacles. Our ideal candidate will possess exceptional communication, ability to trouble shoot technical issues over the phone and self management skills and be able to build impeccable rapport with our service center community.
What is the day in the life of a Technical Advisor
Field incoming calls from end users and service centers, provide technical assistance, trouble shooting, and deal with warranty claims and replacements.
Assist predominantly via phone or email. Examples of calls could be: start up procedures on our machines, trouble shooting possible issues, additional parts identification, dealer location, and service center location
Identify new service center locations that could be added to our offering.
Building relationships with our service centers to strengthen our partnerships with them
Participate in Service Schools with our dealer and service center network as conducted
Help create training bulletins and resources for self help guides and troubleshooting
What we are looking for in a successful candidate:
Preference given to candidates with experience in the Auto Industry/Agricultural Industry or the Tool Industry
Have a technical aptitude and be mechanically inclined
Have worked on motors, pumps and other power equipment products
Preference to candidates that have worked in a service desk environment
Be driven, self motivated and have a positive can-do attitude
Have exceptional interpersonal, communication skills
Have strong organizational and multitasking skills
Be able to prioritize and self manage
Be proficient with computer and excel skills to an intermediate level
Why work at BE?
Competitive salary commensurate with experience
Group medical and dental benefits including Employee and family assistance program
Company RRSP matching plan
Flexible work hours and potential for hybrid work arrangement
Healthy work life balance
Employee discount program
Training and development opportunities
Modern, well-equipped work environment with excellent staff facilities
Employee welcome package and other SWAG
Excellent and collaborative team/work environment
Team socials and engagement events in and outside of the office
We thank all applicants; however, only those considered qualified will be contacted for an interview.
