English to follow Rejoignez Tarkett Sports - Un leader mondial de la construction et du revêtement sportif Nous sommes à la recherche d'une personne très organisée, centrée sur le client et passionnée par la coordination des services sur le terrain. Le coordonnateur(trice) du service après-vente (terrains sportifs) travaillera à partir de notre bureau de Montréal (hybrid) pour FieldTurf. FieldTurf est une entreprise de Tarkett Sports, la marque la plus fiable de l'industrie en ce qui concerne les terrains de sport en gazon artificiel. FieldTurf est un leader mondial dans le domaine du gazon artificiel avec plus de 25 000 installations dans le monde. Tarkett Sports est un leader mondial dans le domaine de la construction et du revêtement de terrains de sport. Il propose une conception architecturale, des services de construction complets et un portefeuille complet de solutions de revêtement sportif de pointe. Sous la responsabilité du chef d'équipe du service extérieur, ce poste offre une opportunité passionnante de jouer un rôle clé dans la gestion des demandes de maintenance et d'assurer une expérience de service sans faille pour nos clients. Si vous êtes à la recherche d'une opportunité d'avoir un impact durable et de faire évoluer votre carrière au sein d'un leader de l'industrie, c'est votre chance ! Ce que vous ferez: Gérer les demandes de maintenance des clients et coordonner les activités de service après-vente. Planifier les visites de service sur le terrain, rédiger des rapports et tenir à jour les dossiers de service. Négocier les tarifs de service et gérer les bons de commande et d'intervention associés. Collaborer avec les équipes internes et les clients externes pour assurer une prestation de service fluide. Identifier et atténuer les risques liés aux services. Répondre rapidement aux demandes et clôturer les dossiers de service dans les délais impartis. Maintenir des données précises dans le CRM (Salesforce) et soutenir le département de finance avec des résolutions de la facturation. Expérience et Formation souhaitées: Formation: Diplôme d’études postsecondaires (ou équivalent) ou au moins 2 ans d’expérience dans un domaine connexe. Gestion de la relation client : Solides compétences pour gérer la relation client après-vente. Compétences techniques : Maîtrise de la suite MS Office, CRM, Syspro et bonnes compétences informatiques. Aptitudes mathématiques : Capacité à effectuer des calculs arithmétiques de base. Compétences linguistiques : Capacité à lire, analyser et interpréter de la documentation technique ; excellentes compétences en communication écrite et orale. Capacité à communiquer efficacement et à collaborer avec les autres. Raisonnement : Solides compétences en résolution de problèmes avec la capacité d’interpréter des instructions variées. Compétences personnelles : Capacité à évoluer dans des environnements dynamiques, à prendre des décisions rapides, efficaces et économiques, et à créer des opportunités sous pression de manière organisée. *** Join Tarkett Sports – A World Leader in Sports Construction & Surfacing We are seeking a highly organized and customer centric individual with a passion for coordinating field services. The Field Service Coordinator will be working hybrid from our Montreal office for FieldTurf. FieldTurf is a Tarkett Sports Company, the most trusted brand in the industry when it comes to artificial turf sports field. FieldTurf is a world leader in artificial turf with over 25,000 installations worldwide. Tarkett Sports is a world leader in sports construction and surfacing. Providing architectural design, full-scope construction services, and a comprehensive portfolio of industry-leading sports surfacing solutions. Reporting to the Field Service Team Lead, this position offers an exciting opportunity to play a key role in managing maintenance requests and ensuring a seamless service experience for our customers. If you're looking for an opportunity to make a lasting impact and grow your career with an industry leader, this is your chance! Our industry is sports construction and manufacturing so experience in those domains and a love of sports are always an asset. What You’ll Do: Manage customer maintenance requests and coordinate post-sales service activities. Schedule field service visits, compile reports, and maintain service records. Handle service pricing negotiations and manage related purchase and job orders. Collaborate with internal teams and external customers to ensure seamless service delivery. Identify and mitigate service-related risks. Ensure timely responses to inquiries and close out service cases within deadlines. Maintain accurate data in CRM (Salesforce) and support finance with invoicing resolution. Experience & Education desired: Education: Associate’s degree (or equivalent) or minimum of 2 years of related experience. Relationship Management: Strong skills to manage existing client relationship post sales. Tech. skills: Proficient with MS Office Suite, CRM, Syspro, and strong computer skills. Mathematical Ability: Ability to perform basic arithmetic calculations. Language Skills: Ability to read, analyze, and interpret technical documentation; excellent written and verbal communication skills. Effectively communicate and collaborate with others. Reasoning Ability: Strong problem-solving skills with the ability to interpret varied instructions. Skills: Thrives in fast-paced environments, demonstrating the ability to make swift, cost saving sound decisions and create opportunities under pressure in an organized fashion. What We Offer A commitment that Safety is #1 Competitive benefits, pay, and retirement plan options! Career growth, stability, and flexible work arrangements. Responsible Manufacturing – Protecting Our Planet for the Future We utilize renewable energy and a closed loop recycled water process. We are committed to reducing greenhouse emissions and water consumption. We are the only flooring company recognized by the Asthma and Allergy foundation. Who we are: With a history of 140 years, Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12,000 employees and 34 industrial sites. Offering a wide range of products including vinyl, linoleum, rubber, carpet, wood, laminate, artificial turf, and athletic tracks. The Group serves customers in more than 100 countries across the globe. Committed to change the game with circular economy and to reducing its carbon footprint, the Group has implemented an eco-innovation strategy based on Cradle to Cradle® principles, fully aligned with its Tarkett Human-Conscious Design® approach. Tarkett is listed on Euronext (Compartment B, ISIN FR0004188670, ticker: TKTT). www.tarkett-group.com Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best. As a worldwide leader of the flooring industry, we design, manufacture and provide our customers the most innovative and sustainable flooring and sports surface solutions. At Tarkett, we cultivate a culture of entrepreneurship with respect and trust. We make conscious choices, for people and for the planet and we commit to be next to your every step of the way. At Tarkett we help create great spaces. We believe in taking care of our people, our customers and our planet. We believe in being agile and performance-driven in everything that we do in order to find the best flooring and sports surface solutions. https://www.tarkett.com/
