Join the Team at NorthStar Equipment Rentals At NorthStar Equipment Rentals, we fuel the construction industry with dependable equipment, expert support, and a commitment to getting the job done right. Our talented team is at the heart of our success—delivering well-maintained equipment, responsive on-site assistance, and exceptional service that our clients depend on. NorthStar Equipment Rentals is hiring a Customer Service Representative in Calgary. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers. Reporting to: Manager, Operations Essential Duties and Responsibilities: Process rental quotations, reservations, contracts, and invoices in compliance with company policies Assist Operations Manager with service administrative tasks Coordinate and track daily equipment pick-ups and returns Work in a fast paced sales environment, providing helpful, quality service and sales Service writing; providing equipment maintenance and shop service records Assist with deliveries and preparing equipment for rental Identify customer needs and react appropriately while understanding market conditions and local competitors Suggest equipment and supplies to meet customer needs Answering customer inquiries urgently and efficiently Picking orders Putting away equipment and tools Continuous inventory checks General house keeping General warehouse duties Represent Northstar Equipment Rentals in a professional manner Participate in the on-call rotation Other duties and responsibilities as required Skills and Knowledge: Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner Demonstrate sales professionalism and interpersonal skills Proven ability to work effectively within a team environment Knowledge of construction equipment considered an asset Excellent written and verbal communication skills Display a high level of ownership, accountability and initiative Microsoft Office skills with experience using MS Excel, Word, Outlook and Access Qualifications: Customer service experience in the rental business an asset Ability to lift 50+ pounds Experience operating a forklift and other equipment an asset; training will be provided Valid class 5 Alberta driver license with clean abstract Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results What's in it for you? Competitive compensation and paid time off including vacation, personal, and sick days "Summer Fridays" during July and August; all sites and offices closed early; pending operational needs Performance reviews, annual salary reviews and bonus incentives Comprehensive health and benefit plan available from the first day of employment provided by Manulife. 100% reimbursement up to $750 per year on the Core Plan, and $1000 per year on the Enhanced Plan, for each paramedical practitioner Employer RRSP matching up to 4% annually Flexible Spending Account 100% funded by Clark Builders with an annual allocation amount of $500 which employees can allocate into Health Spending, Lifestyle Spending, or both Access to Greenshield+ a virtual mental health platform with sessions offered at a discounted rate Employee Family Assistance Program (EFAP) with 24/7 short term counselling services and wellness services, accessible through GreenShield Health Employee Referral Program: earn up to $2000 cash bonus if the candidate you refer completes their 90-day probationary period The CLARK STARS Employee Recognition Program is an assortment of rewards designed to highlight and celebrate our people's talent, efforts, and contributions to living Our Purpose Community engagement initiatives through our 'Give Back' program, encompassing donation matching, corporate giving, and employee volunteer support Professional Development program: Clark Builders will pay 50% of approved training at enrollment and remaining balance after completion On-demand courses for Professional Development available on our Clark Builders University and Turner University platforms Employee Resource Groups (ERGs) dedicated to fostering a diverse and inclusive workplace, including Women's, Gender Diversity Inclusivity, and Indigenous ERGs Opportunity to connect with colleagues at company events like BBQs, site lunches, golf tournaments, family ski night and holiday parties Enjoy discounts at our preferred partners, and through the Perkopolis perk platform If you're looking to be part of a hardworking, customer-focused team that values safety, service, and integrity—we want to hear from you. Recruitment Fraud Alert NorthStar Equipment Rentals is aware of fraudulent job offers and interview requests falsely made in our name, targeting international job seekers. These scams aim to collect money or personal information and are not authorized by NorthStar Equipment Rentals. We never send unsolicited job offers, request payment at any stage of hiring, or ask for personal information before a formal offer is accepted. We urge all applicants to verify the legitimacy of any recruitment communication and report suspicious activity to the appropriate authorities. We’re a trusted source for construction job site equipment – from lift equipment to hand tools, NorthStar has the machinery needed to get the job done on time and on budget. No timeline is too tight, and no job is too complex – NorthStar can help you find the solution for your construction site needs. What truly sets us apart is our superior customer service. With years of experience under their belts, our expert staff can offer solutions for any job-site rental issue. From kick-off to completion, NorthStar has the tools – and the industry knowledge – to provide the solution to your equipment rental needs.
