OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT
As a Principal Cloud Application Administrator role would be a great fit for someone with creative and innovative problem-solving skills. Collaborates with Agile squads/developers, sustain and business partners and provides significant contributions to develop specifications to resolve problems, and to address enhancement needs focusing in areas of logging, monitoring and metrics for operational readiness
WHAT THE ROLE OFFERS
• Uses technical knowledge, creativity, and company practices to drive down occurrences of incidents through development of proactive monitoring and alerting.
• Provide attention to incidents according to Service Level Agreements.
• Provide continuous feedback to development teams on system stability, defect analysis and system enhancements
• Work with IT business and development partners to gather input to develop new capabilities in displaying/monitoring/alerting on key performance indicators (KPIs) by tracking business transactions (BT) in real-time
• Take ownership and accountability for the incident resolution process, participating in RCA and SWAT investigations.
• Plan for validation and verification of changes deployed by infrastructure teams, development teams.
• Participate in day-to-day real time technical support and troubleshooting on issues reported from user/customer base.
• Establish and maintain a good relationship with team members, Product Development, Product management, Customer Service, Client management and other cross functional teams.
• Participate in training and information sharing activities.
• Act as backup for other team members when necessary.
• Requires rotating shift work as needed.
• On-call rotation is required, as 7x24x365 support is required.
WHAT YOU NEED TO SUCCEED
• A degree in Computer Science, Information Technology, or a related field, or equivalent work experience. Relevant certifications are highly desirable.
• Deep understanding of Linux systems and hands on experience with cloud infrastructure; Google, AWS or Azure a plus
• Experience with PaaS technologies such as Cloud Foundry, Kubernetes, Bosh.
• Experience with Continuous delivery tools like Ansible, Rundeck or Argo CD to setup automated pipelines as needed.
• Experience in supporting middle-ware technologies such as Apache, Tomcat, Spring.
• Experience with at least one scripting languages such shell, perl, python, javascripts, etc…
• Experience with installing and configuring Apache and Tomcat.
• Deep expertise in Monitoring distributed systems application architectures and the ability to correlate environment conditions and metrics to application events.
• Experience with APM tools such as Newrelic, Dynatrace or AppDyanmics.
• Experience with monitoring tools such as Zabbix or check_mk.
• Strong understanding of ITIL principles, certification is a plus.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
