You value great relationships with residents. You create a sense of community and give the residents a sense of pride in their home. You have a detail-oriented approach, passion, creativity, and a strong focus on customer service with all residents, trades and team members.
We have several residential properties launching in the Lower Mainland this year. With this posting, we are looking for both live-in and live-out resident managers for our sites.
You will
Deliver an exemplary level of customer service by responding professionally and promptly to resident inquiries, greeting tenants, visitors and contractors
Lead the full life cycle of the resident process
Conduct property tours to prospective residents
Provide welcome or move out packages to residents, and conduct standard move in and move out inspections as required
Assist tenants with onboarding of building tenant portal
Complete daily inspections of the property’s common areas, building exterior and any amenities to ensure all are maintained to a high standard and move in and move out inspections as required
Conduct monthly inspections of all utility and storage rooms, and ensure cleanliness
Complete monthly, quarterly and annual building reports through Yardi
Oversee elevator bookings and ensure security is maintained during moves
Follow up and collect monthly rents and maintain all tenant records
Deliver Tenant notices (ie late rent, eviction notices, building info, etc)
Manage building parking and storage rentals
Supervise the use of any amenity areas
Respond to and coordinate all tenant repairs
Answer the building phone line and resolve tenant concerns, and be on call for property emergencies
Maintain building contacts lists for tenants and contractors and assist in maintaining building maintenance files
Complete minor buildings repairs such as painting, basic plumbing and carpentry, minor electrical repairs, and assist janitorial duties as required
Program security fobs as required and ensure the property is safe and secure at all times
Ensure the Property Management Office is neat and tidy
Arrange resident events and activities
Ensure preventative maintenance is completed in conjunction with the Property Manager and supervise contractors/trades who are on site
Work with the condo strata team for the maintenance of floors residential units
Ensure building rules and regulations are followed
Ensure compliance with relevant legislation including the RTA, Fire Codes, WCB, OH&S
Attend staff meetings
Assist if needed at our other multi-family properties in the Metro Vancouver area.
You have
Minimum of 3 years residential rental experience
Strong understanding of BC Residential Tenancy Act and its application
Excellent communication skills, both oral and written
Excellent organizational and problem-solving skills
Willingness to learn and the ability to work without direction – a self-starter
Proficiency in Microsoft Office applications: Outlook, Word, Excel and experience with Yardi Rent Café is an asset.
We have
Great, diverse, authentic people!
Unlimited career growth opportunities
Mentorship from the ‘best in the biz’
Corporate Giving Strategy supporting community development
Annual salary reviews and performance bonuses
A robust Benefit Plan and Employee Assistance Program
Educational Assistance Program
Pay range: $52,000 - $72,000 annually. The compensation will be dependent on property location and size, live-in or live-out arrangement and previous experience. Live-in positions will be entitled to a rental credit.
We work hard. We work smart. We work in teams. We challenge the status quo and have fun doing it. We believe in developing our people to maximize their potential. Conversations are candid, conflict is swiftly resolved and coaching is continuous.
Anthem is a real estate development, investment and management company that strives, solves and evolves to create better spaces and stronger communities. Founded in 1991, Anthem is a team of 850+ people driven by creativity, passion and direct communication. Anthem has invested in, developed or managed – alone or in partnership – more than 400 residential and commercial projects across North America. Our growing residential portfolio includes 44,000 homes that are complete, in design or under construction, from mixed-use residential to townhome, rental and single-family homes.
We are Growing Places.
Please, no unsolicited resumes or phone inquiries from agencies. View our Policy on Unsolicited Resumes on our website.
